Desirey Northrup
Dana Point,United States
Summary
Experienced and highly dependable Dental Office Lead with 3+ years of hands-on experience across clinical and administrative functions. Known for creating a positive, high-energy environment that keeps teams aligned, motivated, and focused on delivering exceptional, consistent patient care. Adept at seamlessly supporting multiple departments, streamlining daily operations, and anticipating needs before they arise to maintain an efficient, well-coordinated workflow. Brings a strong people-first approach to dentistry, recognizing that patient experience is built on trust, empathy, and clear communication.
Overview
9
9
years of professional experience
Work History
Front and Back Office Lead
South Coast Dentistry
Aliso Viejo, CA
02.2023 - Current
- Dual-skilled in combining clinical assisting and treatment coordination to support seamless patient care
- Built strong patient relationships through compassionate communication and trust-building
- Train and onboard new team members on clinical protocols, systems, and workflow efficiency
- Maintain strict adherence to HIPAA, OSHA, and infection control protocols
- Assist chairside during a wide range of procedures while ensuring efficient operatory flow and patient comfort
- Collaborate closely with doctors and team members to ensure smooth daily operations and optimize provider time
- Contribute to practice growth by supporting patient retention and overall experience
Senior Sales Associate
Aritzia
La Jolla, CA
10.2019 - 01.2021
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Developed sales plans to increase market share, customer base and revenue.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Participated in store meetings and product training sessions to understand and sell items.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
Store Manager
LF Stores
La Jolla, CA
09.2018 - 09.2019
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Built relationships with customers and community to establish long-term business growth.
Store Manager
Wildfox
Carlsbad, CA And Malibu, CA
08.2017 - 09.2018
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
CDA -
OC Dental Academy
Rancho Santa Margarita2023
High School Diploma -
California Pacific Charter School
San Diego, CA2015
Skills
- Chairside assisting (general, restorative, orthodontic and surgical procedures)
- Room setup, breakdown, and operatory turnover
- Instrument sterilization and Infection Control Certified
- X-ray certification
- Treatment plan presentation and case acceptance
- Insurance breakdowns and benefit explanation
- Scheduling treatment for efficiency and production goals
- Building trust and rapport with patients
Timeline
Front and Back Office Lead
South Coast Dentistry
02.2023 - Current
Senior Sales Associate
Aritzia
10.2019 - 01.2021
Store Manager
LF Stores
09.2018 - 09.2019
Store Manager
Wildfox
08.2017 - 09.2018
CDA -
OC Dental Academy
High School Diploma -
California Pacific Charter School