Desirrie Smith
Ft. Pierce,FL
Summary
Proven Customer Service Specialist with a track record of enhancing customer satisfaction and loyalty at Ivox Solutions. Skilled in conflict resolution and critical thinking, adept at managing high-stress situations and complex inquiries. Demonstrated proficiency in data entry and a commitment to resolving customer complaints, significantly improving client relations.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Ivox Solutions
04.2021 - 02.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Healthcare Customer Service Representative
Convey Health
10.2017 - 07.2021
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Order Processor
Convey Health
10.2013 - 06.2016
- Assisted customers with product and service selections.
- Documented shipping information for orders and tracked packages when necessary.
- Completed accurate order entry and data verification.
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
Education
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FL06.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Complaint Handling
Timeline
Customer Service Representative
Ivox Solutions
04.2021 - 02.2024
Healthcare Customer Service Representative
Convey Health
10.2017 - 07.2021
Order Processor
Convey Health
10.2013 - 06.2016
High School Diploma -
Fort Pierce Central High School