Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
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Desma Bennett-Bruce

North Lauderdale,USA

Summary

Accomplished Administrative Assistant and Assistant Restaurant Manager with a proven track record at Hyatt Ziva & Zilara Rose Hall. Expertise in professional telephone communication and proficiency in Microsoft Office Suite contribute to enhanced team efficiency and elevated customer satisfaction. Known for exceptional communication skills that streamline operations and improve service delivery. Aiming to leverage administrative and managerial skills in a dynamic organization to further enhance operational success.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Complete Care Providers
08.2023 - Current

Assistant Restaurant Manager

Hyatt Ziva & Zilara Rose Hall
Playa, Jamaica
04.2021 - 10.2021
  • Company Overview: Playa, St
  • James, Jamaica
  • Managing Mini Bar and Room service team
  • Playa, St
  • James, Jamaica
  • Reason for leaving (Migrated to USA)

Assistant Restaurant Manager

Hyatt Ziva & Zilara Rose Hall
Playa, Jamaica
01.2016 - 07.2020
  • Company Overview: Playa, St
  • James, Jamaica
  • Managing Mini Bar and Room service team, Buffet Restaurant
  • Playa, St
  • James, Jamaica
  • Redundant due to pandemic

Administrative Assistant to the Food & Beverage Director

Hyatt Ziva & Zilara Rose Hall
Playa, Jamaica
01.2014 - 01.2016
  • Company Overview: Playa, St
  • James, Jamaica
  • Provide administrative support to the Food and Beverage Director and the Food and Beverage Department
  • Playa, St
  • James, Jamaica

Administrative Assistant to the Executive Chef

Secrets Resorts Spa
Freeport, Jamaica
01.2010 - 01.2014
  • Company Overview: Freeport, Montego Bay, St
  • James, Jamaica
  • Provide administrative support to the Executive Chef and the entire culinary department
  • Freeport, Montego Bay, St
  • James, Jamaica
  • Reason for leaving – position was made redundant

Administrative Assistant to Director of Engineering

The Ritz-Carlton Golf & Spa Resort
Rose Hall, Jamaica
01.2006 - 01.2010
  • Company Overview: Rose Hall, St
  • James, Jamaica
  • Provide administrative support to the Director of Engineering and other Engineering staff
  • Liaise with Corporate office to keep them apprised, through monthly reports, of the performance of the Engineering department
  • Rose Hall, St
  • James, Jamaica
  • Reason for leaving – Resigned to work at Secrets Resorts & Spa

Whole Sale Reservations Coordinator

The Ritz-Carlton Golf & Spa Resort
Rose Hall, Jamaica
01.2005 - 01.2006
  • Company Overview: Rose Hall, St
  • James, Jamaica
  • Respond to customer service opportunities in a concise organized and timely manner
  • Make Wholesale Reservations for GOGO Travel, Air Jamaica, Mark Travel, Apple Vacation, Certified Vacation, MLT Vacations, Happy Vacations, Island Destination, and Classic Vacation etc
  • Faxing, tracking and follow up of all transient guests’ reservation
  • Rose Hall, St
  • James, Jamaica

PBX Operator, Concierge and Front Desk

The Ritz-Carlton Golf & Spa Resort
Rose Hall, Jamaica
01.2004 - 01.2005
  • Company Overview: Rose Hall, St
  • James, Jamaica
  • Provide prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX
  • Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance
  • This position effects every department in the hotel
  • Rose Hall, St
  • James, Jamaica

Education

Certification - Supervisory Management

University of the West Indies Open Campus
01.2018

Certified Professional Secretary -

Jamaica Institute of Business Career
Montego Bay
01.2004

Telephone Operating -

Jamaica Commercial Institute
Montego Bay
01.1990

Knockalva Technical High
Ramble, Hanover
01.1987

Skills

  • Effective Communication Skills
  • Professional Telephone Communication
  • Proficient in Computer Applications
  • Proficient in Microsoft Word
  • Excel Proficiency
  • PowerPoint Proficiency
  • Proficient in Microsoft Publisher

References

  • Mr. Robert Goodwill, Food Service Manager, Hyatt Ziva & Zilara Rose Hall, Montego Bay, St. James, Jamaica, 8765745508
  • Mr. Richard Elliott, Assistant F&B Director, Hyatt Ziva & Zilara Rose Hall, Montego Bay, St. James, Jamaica, 8764898297

Certification

  • Certification in Team Jamaica Program
  • Certificate Earth Day Activities
  • Certificate In spanish - Level 1
  • Certificate Leader of the Month Award
  • Certificate Lock out/Tag out
  • Certificate Fire Brigade Training
  • Certificate of Recognition 5 Star of the Quarter
  • Certificate Problem Resolution
  • Certificate Labor Management System

Timeline

Administrative Assistant

Complete Care Providers
08.2023 - Current

Assistant Restaurant Manager

Hyatt Ziva & Zilara Rose Hall
04.2021 - 10.2021

Assistant Restaurant Manager

Hyatt Ziva & Zilara Rose Hall
01.2016 - 07.2020

Administrative Assistant to the Food & Beverage Director

Hyatt Ziva & Zilara Rose Hall
01.2014 - 01.2016

Administrative Assistant to the Executive Chef

Secrets Resorts Spa
01.2010 - 01.2014

Administrative Assistant to Director of Engineering

The Ritz-Carlton Golf & Spa Resort
01.2006 - 01.2010

Whole Sale Reservations Coordinator

The Ritz-Carlton Golf & Spa Resort
01.2005 - 01.2006

PBX Operator, Concierge and Front Desk

The Ritz-Carlton Golf & Spa Resort
01.2004 - 01.2005

Certification - Supervisory Management

University of the West Indies Open Campus

Certified Professional Secretary -

Jamaica Institute of Business Career

Telephone Operating -

Jamaica Commercial Institute

Knockalva Technical High

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Desma Bennett-Bruce