Desmia C. Floyd
South Amboy
Summary
Results-driven office manager with a focus on improving efficiencies and accuracy in financial reporting and payroll processing. Successfully oversees the management of up to 200 invoices monthly, while ensuring compliance with organizational policies. Proven ability to lead teams and enhance internal communication to achieve operational goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager/ HR Manager
Northeast Foods / Automatic Rolls Of New Jersey
Edison
05.2019 - Current
- Ensured office operations and procedures adhered to policies and procedures manual, promoting compliance and efficiency.
- Track and maintain employee schedule, for weekly payroll
- New Hire and terminations for employees in Kelly
- Deductions for employees in Kelly
- I-9 forms, Background Screenings, Schedule drug Screenings
- Workers Compensation Claims
- Maintain FMLA & Temporary Disability Claims
- Health & Pension Payments
- Weekly Safety Trainings
- Processed and validated content of 200 invoices per month for large, multi-site organizations, resolving various issues.
- Analyzed general ledger accounts, performed monthly reconciliations, and assessed weekly efficiencies to maintain financial integrity.
- Investigated unaccounted transactions, identifying discrepancies to enhance financial accuracy.
- Consistently maintains accuracy in calculating figures and amounts such as discounts, interest, commissions, miscellaneous, proportions, percentages and tax exempt invoices
- AP Period trial balance report
- 30 day aging report/ AR
- Complete inventory of raw and finished goods and compare to purchase report
- Manages Multi line phone & emails daily
- Customer Service & Order Entry Specialist for McDonald's, Olive Garden & Chick-Fil-A stores.
- Submit pension dues for Local 802 and Local 53
- Union negotiations and Arbitration
- ARNJ Ambassador & Leader of Team Of Champions
Customer Service Representative / HR Assistant
Northeast Foods / Automatic Rolls Of New Jersey
Edison
09.2017 - 05.2019
Customer Service Representative
Robert Half Office Team
Woodbridge
07.2016 - 08.2017
- Customer Service & Order Entry Specialist for McDonald, Olive Garden & Chick-Fil-A stores.
- Answer incoming calls and emails from TMs. Research and provide information such as estimated time of arrival (ETA), customer history data, order tracking, delivery issues, proof of delivery, etc
- Process orders (including new, cancellation or additions to current order), invoices, credits/returns and respond to customers’ inquiries.
- Provided customers with detailed order history information, including item numbers and quantities, ensuring clarity and accuracy in pricing.
- Prepare and send customer order acknowledgments.
- Executed effective communication by handling a variety of calls, ensuring timely responses to internal and external inquiries.
- Manages Multi line phone & emails daily
- Processing Client Payments / Vendor Invoices
- Consistently maintained accuracy in calculating figures and amounts such as discounts, interest, commissions, proportions, percentages and tax exempt invoices
- Managing day office and meeting room booking system
- Inputted over 100,000 pricing, product codes, and descriptions into new system, enhancing data accuracy and accessibility.
- Oversaw daily activities and customer interactions at the East Brunswick, NJ Regus location.
- Managed logistics and customer service at the South Plainfield, NJ location for Insulation Materials Corp.
- Oversaw operations and client interactions at the Guest Supply site located in Sayreville, NJ.
- Managed the site functions and customer service at the Edison, NJ Northeast Foods location.
- Preparation and presentation of Profit or Loss Reports
Production Supervisor
Swiss Post Solutions
New York
10.2012 - 01.2016
- Manage the daily operation of production equipment and staff.
- Coordinated scheduling of production jobs to ensure on-time delivery.
- Troubleshoot production problems during production.
- Schedule deliveries with outside vendors.
- Train co-workers in proper scanning and printing procedures
- Ensured accurate and timely completion of clerical duties, including monthly management reporting.
- By creating multiple mail merges using Microsoft office , I was able to cut delivery time in half for our clients
- Maintained client credit card information securely in DSF database.
- Site Location PSE&G, Newark NJ
Executive Administrator
Dr. Sean Souels Sr. Ministries
Linden
01.2010 - 12.2013
- Coordinated travel arrangements for executives, ensuring timely and efficient itineraries
- Sold company products to clients, contributing to revenue growth
- Responded to customer inquiries promptly and effectively
- Managed inventory for site supplies and ordered as needed to maintain operational flow
- Data entry and daily bookkeeping
Administrative Assistant
Peach Boutique
Elizabeth
03.2011 - 04.2012
- Coordinated travel logistics, ensuring timely arrangements and accurate expense report monitoring
- Delivered outstanding customer service, fostering positive relationships and loyalty
- Resolved customer complaints and concerns, enhancing satisfaction and retention
- Daily bookkeeping which included preparing cash deposits
- Strong reconciliation and problem solving skills
- Received incoming packages and delivered to appropriate individual
Data Entry Clerk/ Administrative Assistant
JPMorgan Chase
Jersey City
10.2007 - 02.2009
- Supported multiple supervisors by organizing schedules, managing communications, and streamlining daily operations.
- Managed and secured all confidential information in compliance with privacy protocols.
- Updated database with relevant information.
- Developed comprehensive procedures booklet to standardize office practices and enhance team efficiency.
- Delegated projects to team members based on their skills and expertise.
Education
CPR and AED Certified -
American Red Cross
Edison, NJ02-2021
Front Line Leadership Training Certificate of Completion -
The Americans Bakers Association
Baltimore, MD01-2020
MDP Level 1: Introduction to Supervision -
Community College Of Baltimore County
Baltimore, MD05-2019
High School -
Malcolm X Shabazz High School
Newark, N.J.Skills
- Office management
- Employee supervision
- Human resources
- Payroll processing
- Invoice management
- Financial reporting
- Budget management
- Financial auditing
- Policy development
- Training and development
- Customer relationship management
- Supplier management
- Vendor engagement
- Employee scheduling
- Documentation and control
- Office administration
- Administrative support
Certification
- CPR and AED Certified, American Red Cross, 02/01/21
- Front Line Leadership Training Certificate of Completion, The Americans Bakers Association, 01/01/20
- MDP Level 1: Introduction to Supervision, Community College Of Baltimore County, 05/01/19
References
Furnished Upon Request
Phone
cell, (732) 819-1867
Timeline
Office Manager/ HR Manager
Northeast Foods / Automatic Rolls Of New Jersey
05.2019 - Current
Customer Service Representative / HR Assistant
Northeast Foods / Automatic Rolls Of New Jersey
09.2017 - 05.2019
Customer Service Representative
Robert Half Office Team
07.2016 - 08.2017
Production Supervisor
Swiss Post Solutions
10.2012 - 01.2016
Administrative Assistant
Peach Boutique
03.2011 - 04.2012
Executive Administrator
Dr. Sean Souels Sr. Ministries
01.2010 - 12.2013
Data Entry Clerk/ Administrative Assistant
JPMorgan Chase
10.2007 - 02.2009
CPR and AED Certified -
American Red Cross
Front Line Leadership Training Certificate of Completion -
The Americans Bakers Association
MDP Level 1: Introduction to Supervision -
Community College Of Baltimore County
High School -
Malcolm X Shabazz High School