Desmin Merrell
El Paso,TX
Summary
Skilled Aviation Operations Specialist with comprehensive experience in flight operations, air traffic control, and aviation logistics. Demonstrated strengths include risk management, emergency response planning, and adherence to regulatory compliance standards. Previous roles have resulted in improved operational efficiency, enhanced safety protocols, and streamlined communication between various aviation departments. Seasoned Car Sales Advisor with a record of building rapport and trust with diverse clienteles. Specialize in identifying customer needs, providing comprehensive product knowledge, and closing sales effectively. Demonstrate high ethical standards while maintaining the highest level of customer service. Previous roles have seen significant improvements in client satisfaction ratings and increases in revenue generation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Brand Specialist
Group1Automotive
Audi El Paso
04.2019 - Current
- Five years of experience in the Automotive Industry.
- Sold over a million dollars of inventory in the five years of employment.
- 24/7 Customer Service provided outstanding service for each and every customer.
- Organized test drives for prospective buyers at various locations around town when requested.
- Utilized dealership computer systems to generate reports such as sales trends analysis or inventory tracking information.
- Provided feedback on customer experiences with dealership personnel during sales process in order to improve future interactions.
- Processed paperwork associated with sales transactions such as invoices, titles, registrations and finance agreements.
Aviation Operation Specialist
United States Army
Fort Bliss, Tx
02.2015 - 09.2022
- Investigated incidents or accidents involving aircrafts to determine cause and corrective actions needed.
- Responded promptly to inquiries from customers regarding flight schedules or any other issues.
- Coordinated with other aviation personnel to ensure safe operation of aircrafts.
- Performed pre-flight checks on all assigned aircrafts prior to departure.
- Assisted in the coordination of air traffic control services and communications between pilots and air traffic controllers.
- Assisted in the development of emergency response plans for dealing with unexpected situations during flights.
- Analyzed and reported data related to aircraft operations, performance, and safety.
Education
High School Diploma -
Waller High School
Waller, Tx06.2013
Some College (No Degree) - Teacher Education
El Paso Community College
El Paso, TXSkills
- Active listening
- Adaptability
- Integrity
- Motivation
- Perform under pressure
- Problem solving
- Teamwork
- Time management
- Verbal communication
- Computer Skills
- Collaborative Teamwork
- Positive Attitude
Certification
High School Diploma, 08/2009, 06/2013
Awards
- Sales Advisor of the Year, 12/2021, Audi El Paso
- Sales Advisor of the Year, 12/2020, Audi EL Paso
- Aviation Badge, 02/2019, US Army
- Army Service Ribbon, 02/2019, US Army
- Korea Defense Service Medal, 02/2019, US Army
- Global War on Terrorism Service Medal, 02/2019, US Army
- National Defense Service Medal, 02/2019, US Army
- Good Conduct Medal, 02/2019, US Army
- Army Achievement Medal, 02/2019, US Army
Timeline
Brand Specialist
Group1Automotive
04.2019 - Current
Aviation Operation Specialist
United States Army
02.2015 - 09.2022
High School Diploma -
Waller High School
Some College (No Degree) - Teacher Education
El Paso Community College
High School Diploma, 08/2009, 06/2013
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