DESMOND BENTLEY
Jacksonville,FL
Summary
Adaptable IT support professional with a strong ability to troubleshoot and resolve hardware issues. Proven track record in ensuring compliance with safety standards and delivering exceptional customer service. Committed to continuous learning and optimizing operational efficiency.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Level 1 Technician
Teksynap
Jacksonville, Florida
09.2025 - Current
- Installed and configured hardware for customer systems.
- Collaborated with team members to troubleshoot network connectivity problems.
- Replaced defective parts in accordance with manufacturer's specifications.
- Ensured compliance with safety standards during equipment handling and repairs.
- Assisted in maintaining inventory of IT equipment and supplies.
Subcontracted Driver
C&J Trucking LLC
Jacksonville, FL
03.2024 - 09.2025
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Assisted in loading and unloading freight to ensure timely delivery.
- Coordinated with warehouse staff to streamline cargo loading and unloading processes.
- Communicated with dispatch and customers to keep them informed on delivery status.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
Warehouse Technician
Mayhugh's Medical Equipment
Jacksonville, FL
06.2022 - 10.2023
- Utilized safe handling techniques with standard warehouse equipment to skillfully transport and store goods while minimizing the risks involved
- Collaborated with team members to design and implement warehouse solutions that optimized space and enhanced workflow efficiency
- Maintained detailed logs and reports using various spreadsheet software to track inventory accurately and adjust discrepancies
- Conducted thorough inspections of products to verify quality, promptly addressing identified defects to ensure product integrity
- Upheld specific measures to safeguard patient information in compliance with HIPAA regulations, while diligently processing orders to confirm appropriate delivery of equipment to patients
Education
Some College (No Degree) - Marine Biology
The University of West Florida
Pensacola, FLSkills
- Hardware troubleshooting
- Equipment handling
- Inventory management
- Computer proficiency
- Microsoft Office
- Document preparation
- Problem solving
- Adaptability
- Records management
- Interpersonal skills
Certification
- OSHA 30 Hour Outreach for General Industry
- OSHA 10 Hour Outreach Training for General Industry
- MEWP Scissor/Boom Lift Type 3 Group A&B
References
References available upon request.
Timeline
Level 1 Technician
Teksynap
09.2025 - Current
Subcontracted Driver
C&J Trucking LLC
03.2024 - 09.2025
Warehouse Technician
Mayhugh's Medical Equipment
06.2022 - 10.2023
Some College (No Degree) - Marine Biology
The University of West Florida