Desmond C. Battles
Chicago,IL
Summary
Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine
04.2024 - 11.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Epic to schedule appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Early Intervention Service Adherence Counselor
Near North Health
01.2018 - 01.2022
- Actively works with the health care team to ensure continuity of patient care
- Provides medication adherence counseling to 200 patient cohort
- Completes needs assessments to evaluate patient barriers to medication adherence
- Consistently demonstrates the values of caring, respect, and patient autonomy
- Assist patients with Ryan White Part B Application
- Schedules patient appointments and participates in weekly staff meetings
- Maintains patient database
- Conducts Rapid HIV Testing
Customer Service Specialist
Near North Health
01.2018 - 01.2022
- Worked multiple phone lines while directing incoming calls to 8 clinics
- Answered up to 100 calls daily and effectively communicated with patients, providers, and insurance representatives
- Assisted with scheduling appointments and documented each patient interaction into clinic database
- Maintained up to date knowledge of clinic locations, hours, and services
- Worked to address patient concerns and provide solutions in a timely manner
Inquiry Response Coordinator
Career Education Corporation
01.2015 - 01.2017
- Answer all incoming calls or inquiries from prospective students
- Accurately captured student data to help with admission process
- Maintained call center database and respected client confidentiality
- Effectively communicated with team members to resolve conflicts
- Facilitated team meetings and training sessions for new coordinators
- Maintained and exceed monthly employee productivity standards
Education
Ph.D. -
Bible Institute of America Theological Seminary
06.2024
Master of Theology -
Chicago Nazarene School of Theology
01.2012
Skills
- ENLI
- Care ware
- EMR
- Microsoft Office Suite
- Product Promotion
- Customer Service
- Time Management
- Sales & Marketing
- Insurance verification
- HIPAA compliance
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
Timeline
Patient Service Representative
Northwestern Medicine
04.2024 - 11.2024
Early Intervention Service Adherence Counselor
Near North Health
01.2018 - 01.2022
Customer Service Specialist
Near North Health
01.2018 - 01.2022
Inquiry Response Coordinator
Career Education Corporation
01.2015 - 01.2017
Ph.D. -
Bible Institute of America Theological Seminary
Master of Theology -
Chicago Nazarene School of Theology
Similar Profiles
Thais ZenonThais Zenon
Medical Assistant Student Externship at Northwestern Medicine Grayslake Outpatient Center & Northwestern Medicine Lake Forest HospitalMedical Assistant Student Externship at Northwestern Medicine Grayslake Outpatient Center & Northwestern Medicine Lake Forest Hospital
Addison KorzunAddison Korzun
Physician Assistant, Dept of Orthopedic Surgery at Northwestern MedicinePhysician Assistant, Dept of Orthopedic Surgery at Northwestern Medicine
Katy EverasticoKaty Everastico
Patient Care Technician at Northwestern MedicinePatient Care Technician at Northwestern Medicine
Typhanie RicksTyphanie Ricks
Housekeeping at Northwestern MedicineHousekeeping at Northwestern Medicine
Blanca SalgadoBlanca Salgado
Medical Assistant/Preceptor at Advocate Media GroupMedical Assistant/Preceptor at Advocate Media Group