Desmond Echoles
Fort Worth,TX
Summary
High-impact professional with seasoned experience in debt collection. Skilled in predictive analytics and fostering a culture of continuing improvement and compliance. Adaptable leader committed to achieving goals.
Overview
18
18
years of professional experience
Work History
Quality Control Analyst
Novolex-Durobag
Roanoke, TX
04.2026 - Current
- Conduct quality inspections to regulatory standards.
- Testing data to recommend improvements in production quality.
- Sustain centralized testing samples and quality control workflows
District Manager
PICS Inventory
Mansfield, TX
07.2024 - 03.2026
- Partnered with regional and store managers to customize inventory solutions based on their specific needs.
- Developed training programs for inventory employees, resulting in improved performance and client satisfaction.
- Maximized staffing levels to match store sizing, improving customer service and reducing costs.
- Enforced compliance with all company policies, conducting routine audits and trainings.
- Kept a professional demeanor by staying calm when addressing dissatisfied customers.
- Maintained team priorities, schedules and monitored performance.
District Manager
Contract Datascan Lp Inventory Scanning
Carrollton, TX
12.2022 - 06.2024
- Launched training programs for staff best practices.
- Led by example by being positive to create positive vibes in the work environment, encouraged growth opportunities, and promoted teamwork.
- Viewed store performance regularly using KPI tools to identify areas of opportunity and implement plans of action.
- Recruited, interviewed and hired employees.
- Managed personal expenses, hotel arrangements, WEX fuel cards, and FLEET operations.
- Travelled extensively across a multi-state territory (including NY, CA, AK, and FL) to perform critical physical counts.
Operations Manager
Pra Group Inc
Jackson, TN
07.2012 - 12.2022
- Standardized operational procedures to maximize workflow and improve turnaround.
- Analyzed KPI's to point out trends and drive immediate improvements upon customer retention and customer resolution.
- Executed weekly, biweekly, and monthly performance reviews with the purpose of identifying areas of opportunity and coming up with plans of action to resolve.
- Kept employees compliant with state and federal regulations, company policies and procedures.
- Coached entry level team members, upskilling talent and sharing knowledge.
Account Executive
Pra Group Inc
Jackson, TN
11.2008 - 06.2012
- Controlled client accounts, maintaining satisfaction and account preservation through client relations.
- Automated workarounds to meet customer needs, elevating service quality.
- Used active listening skills to make sure the customer was being heard, not just responded to.
- Complied with FDCPA, CFPB, FCRA, UDAAP, TCPA, ECOA, as well as other state and federal laws protecting consumers.
Education
High School Diploma -
Jackson Central Merry High
Jackson, Tn05-2001
Skills
Corrective actions
Quality management systems
Customer focus
Sampling protocols
Product Inspections
Equipment calibration
Materials inspections
Inventory management
Testing procedures
Statistical analysis
Laboratory testing
Quality improvement
Risk assessment
Cost-reduction methods
Performance assessment
Correction action planning
Report creation
Project planning
Finished goods inspection
Staff training
Audit assistance
Safety compliance
Critical thinking
Word processing
Adaptability and flexibility
Operations monitoring
Timeline
Quality Control Analyst
Novolex-Durobag
04.2026 - Current
District Manager
PICS Inventory
07.2024 - 03.2026
District Manager
Contract Datascan Lp Inventory Scanning
12.2022 - 06.2024
Operations Manager
Pra Group Inc
07.2012 - 12.2022
Account Executive
Pra Group Inc
11.2008 - 06.2012
High School Diploma -
Jackson Central Merry High