Desmond Edwards
Summary
Sales Account Manager
Overview
11
11
years of professional experience
Work History
Sales Account Manager
American Home Protect
Plano, TX
02.2023 - Current
- Successfully exceeded monthly and quarterly sales quotas by an average of 20%, resulting in consistent recognition as a top-performing sales representative.
- Conducted inbound sales calls to prospective clients, identifying their needs and offering tailored solutions that effectively addressed their requirements.
- Demonstrated excellent problem solving skills when resolving customer issues.
Customer Service Representative
Agero Roadside Assistance
Medford, MA
03.2022 - 02.2023
- Acted as an intake, dispatch and follow up associate for roadside services such as towing services, flat tire changes, gas delivery, and battery service.
- Provided excellent customer support and provided a first call solution.
- Worked together with management to make processes more streamlined.
- Maintained top KPI scores from month to month, boosting overall team performance.
Senior Closer
Endurance
Chicago, US
02.2015 - 03.2022
- Use consultative selling skills to identify opportunities, overcome objections, build relationships, and turn cold canvasing into sales.
- Conduct performance reviews and career planning sessions with members of the sales team.
- Close 300+ deals monthly.
Sales Executive
Endurance
Chicago, US
11.2012 - 02.2015
- Demonstrated history of successful client relationships and high customer satisfaction.
- Exceeded sales targets and outcomes on a regular basis.
- Led sales department with highest quarterly sales.
- Close 100+ deals monthly.
Education
High School Diploma -
Naaman Forrest
01.2000
Skills
- Persuasive communicator
- Leadership skills
- Fast learner
- Innovative problem solving
- Closer
- Ability to work under pressure
Timeline
Sales Account Manager
American Home Protect
02.2023 - Current
Customer Service Representative
Agero Roadside Assistance
03.2022 - 02.2023
Senior Closer
Endurance
02.2015 - 03.2022
Sales Executive
Endurance
11.2012 - 02.2015
High School Diploma -
Naaman Forrest
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