Desmond Harper
Griffin,Georgia
Summary
Experienced pharmaceutical scientist with 5+ years of experience in quality control and quality assurance lab settings, showcasing strong management skills. Transitioned into inside sales for the past 22 months, demonstrating proficiency in cold calling, email communication, and cultivating client relationships. Adept at managing customer accounts and ensuring customer satisfaction.
Overview
8
8
years of professional experience
Work History
Inside Sales
Yelp
10.2022 - 08.2024
- Responsible for managing clients and reaching out to prospective individuals about our service
- Reaching Quota of 80 cold calls to potential business about upgrading Yelp Premium
- Reaching Quota of 80 emails to potential business owners about using Yelp
- Explaining the benefits of Yelp Premium to owners that will help with the growth of their business
- Building relationships and understanding of clients’ needs and presenting product to customers.
UGA Lab Assistant
University of Georgia
08.2021 - 05.2024
- Responsible for data collection, experimentation, auditing, record keeping, ensure lab products and routine evaluations
- Perform records with sample of oligonucleotides
- Management of lab daily operations such as ordering materials for the new lab and reviewing laboratory notebooks to audit adherence to the GMP
- Partner with local schools to increase company outreach and educate students about different analytical techniques in analytic chemistry
- Data entry and Analysis of data provided from lab manager to create patterns through Excel.
UGA Lab Assistant
University of Georgia
08.2018 - 05.2021
- Responsible for Dissolution bath apparatus USP calibration, Maintenance, Checklist
- Responsible for set up of Dissolution
- Along with Set up along with assay performance test
- Wrote Standard Operating Procedure for Type 1 Dissolution Bath
- Specifically, 708-Ds Dissolution Apparatus
- Led group to complete set up and complete Assay with Tylenol capsules
- Consolidated findings and giving presentation for Head professor
- Data entry and Analysis of data provided from lab manager to create patterns through Excel and was presented to major professor.
EHS Specialist
Novelis Inc.
01.2017 - 12.2017
- Responsible for overseeing air and water emissions from the aluminum ingot manufacturing process in order to reduce environmental impact and increase workers’ safety
- Improved air and water discharge rates through waste management and facility inspections, leading to an emissions reduction of 20% by the end of 2017
- Conducted monthly safety meetings in order to ensure employees knew all OSHA protocols including proper PPE and lockout/tagout methods, leading to zero safety-related incidents during my tenure
- Developed a monthly-incidents tracking system via the Microsoft Excel coding feature, which improved data EHS collection across the plant
- Volunteered with local STEM programs and introduced students to the field of environmental science through leading various experiments surrounding robots
- Provided customers with details and impacts of environmental safety.
Education
Master of Science - Pharmaceutical Sciences
University of Georgia
Athens, GA12.2024
CPR and First Aid Certification
Athens, GA08.2021
Bachelor of Science - Pharmaceutical Sciences
University of Georgia
Athens, GA12.2019
Skills
- Project Management
- Technical Writing
- Microsoft Office Applications
- Community Outreach & Education
- Site Remediation
- Client Consulting
- Data Analysis
- Compliance
- Auditing
- Employee Management
- Customer Service
- Customer Relations
State
Georgia
City
Griffin
Timeline
Inside Sales
Yelp
10.2022 - 08.2024
UGA Lab Assistant
University of Georgia
08.2021 - 05.2024
UGA Lab Assistant
University of Georgia
08.2018 - 05.2021
EHS Specialist
Novelis Inc.
01.2017 - 12.2017
Master of Science - Pharmaceutical Sciences
University of Georgia
CPR and First Aid Certification
Bachelor of Science - Pharmaceutical Sciences
University of Georgia
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