Desmond Lewis
South San Francisco,CALIFORNIA
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
3
3
years of professional experience
Work History
Beauty Team Lead
Sephora Kohl's
09.2021 - 08.2023
- Coached team members in techniques necessary to complete job tasks.
- Led team through many corporate visits
- Trained new beauty advisors and leads by relaying information on company procedures.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Utilized Microsoft Office to track and analyze operational data.
- Drive store metrics by creating routines within my leads and beauty advisors
Beauty Educator
Headkount
11.2020 - 08.2021
- Developed and taught different sales behaviors to various beauty advisors within Ulta and Sephora to drive metrics
- Educated the retail Beauty Advisors on various brands by sharing product knowledge, and my favorite tips and tricks.
- Built relationships with various members of management within the beauty industry
- Assisted in merchandising sets
Beauty Advisor
Sephora
03.2020 - 08.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained counter and display areas for cleanliness and organization.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Processed payments, entering sales in register for prompt customer service.
- Applied makeup and skincare products to customers following guidelines to enable testing of brand.
- Recommended specific hair and beauty products to meet individual customer needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NH05.2025
High School Diploma -
Liberty High School
Liberty, MO05.2020
Skills
- Data-Driven Decision-Making
- Sales Strategies
- Cross-Functional Team Leadership
- Beauty Trends
- Public Speaking
- Staff Management
- Issue Resolution
- Performance Improvement
- Staff Hiring
- Coaching and Mentoring
- Driven and Determined
- Verbal and Written Communication
- Attention to Detail
- Work Planning and Prioritization
- Training and Development
- Microsoft Office 365
Timeline
Beauty Team Lead
Sephora Kohl's
09.2021 - 08.2023
Beauty Educator
Headkount
11.2020 - 08.2021
Beauty Advisor
Sephora
03.2020 - 08.2020
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Liberty High School
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