Erica Blake
Boerne,TX
Summary
Accomplished Hairstylist, Team lead, and Product Manager with a proven track record at Great Clips, excelling in client retention and team leadership. Leveraged advanced communication skills and Texas Licensed Cosmetologist expertise to enhance team performance and client satisfaction. Demonstrated exceptional relationship-building abilities, fostering a positive work environment and driving business success through data-driven decision-making and a detail-oriented approach.
Overview
2
2
years of professional experience
Work History
Hairstylist/Product Manager/Team Lead
Great Clips
11.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, and styling services.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
Stylist
Fantastic Sams Cut & Color
06.2022 - 11.2022
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Monitored current trends to understand fashions and better serve customer needs.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Education
Texas Cosmetologist License - Cosmetology
The Salon Professional Academy - San Antonio, Tx
San Antonio, TX03.2022
High School Diploma -
Boerne High School
Boerne, TX05.2021
Skills
- Quick Learner
- Detail-orientated
- Schedule Management
- Relationship building and management
- Advanced communication skills
- Texas Licensed Cosmetologist
- Outstanding client retention
- Staff Management
- Business Management
- Decision-Making
- Adaptable to Changing Client Needs
- Data-driven decision-making
- Teamwork and Collaboration
- Critical Thinking
- Excellent communication skills and patience
- Problem-solving skills
- Product knowledge
- Multitasking abilities
- Time management
- Positive attitude
Timeline
Hairstylist/Product Manager/Team Lead
Great Clips
11.2022 - Current
Stylist
Fantastic Sams Cut & Color
06.2022 - 11.2022
Texas Cosmetologist License - Cosmetology
The Salon Professional Academy - San Antonio, Tx
High School Diploma -
Boerne High School
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