DESMOND LEWIS

• Configure and program automated SMT machines, including pick-and-place equipment, solder paste printers, and reflow ovens, for each specific Datapack PCB assembly job
• Load component reels into feeders, verify correct parts and polarity, and monitor component consumption during production runs.
• Observe machine performance throughout the assembly process, making real-time adjustments to maintain quality and efficiency.
• Perform routine maintenance and calibration on all SMT equipment to ensure optimal performance and minimize downtime.
• Diagnose and resolve complex hardware and software issues with the SMT machinery to support production and minimize delays.
• Work with engineers and other technicians to resolve major equipment malfunctions and implement long-term corrective actions.
• Conduct first article inspections, using automated optical inspection (AOI) and visual tools to identify defects, recommending process improvements, and maintaining production data records.
• Recommended documentation updates that reduced reporting delays.

• Directed delivery of empathetic tier 1 technical support, maintaining a 98% user satisfaction rate.
• Facilitated effective communication to identify and resolve hardware and software issues within SLA guidelines.
• Partnered with cross-functional teams to establish IT security protocols and document industry best practices.
• Oversaw debugging, configuration, and installation of hardware, while managing repair and resolution workflows.
• Analyzed and diagnosed system problems utilizing appropriate software solutions.
• Provided Tier 1 technical support across multiple campuses, resolving hardware, software, and access issues within SLA guidelines.
• Administered user accounts and permissions in Active Directory for secure onboarding and role based access control.
• Maintained district wide IT asset inventory and compliance documentation.
• Supported cybersecurity and account security enforcement efforts.
• Improved internal documentation to streamline recurring ticket resolution.

• Administered personnel records and processed actions for 500+ service members.
• Coordinated executive scheduling, correspondence, travel, and leadership briefings.
• Utilized NSIPS to manage personnel data and improve action tracking.
• Trained junior personnel in records management and compliance procedures.
• Maintained confidentiality of classified and sensitive information.
• Led technical training initiatives, effectively breaking down complex procedures for an audience of 100+ personnel- Mentored junior team members in digital security protocols while managing mission-critical documentation systems.

Graduation

2023-2025