Desmond Mathis
Stafford,TX
Summary
Proficient Digital Marketing Consultant skilled in developing and optimizing online marketing plans. Good customer relations, project oversight and prioritization skills. Seeking to offer 5 years of experience and take on challenging new role.
Overview
6
6
years of professional experience
Work History
Box Truck Delivery Driver
Lowe’s
2023.09 - 2024.07
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Insurance Claims Adjuster
Liberty Mutual
2022.11 - 2023.09
- Improved customer satisfaction by providing timely updates and resolutions to their claims inquiries.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Identified fraudulent activities through diligent investigation, protecting company assets from potential losses.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
Amazon Delivery Driver
Amazon
2021.09 - 2022.10
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Digital Marketing Manager
Genius Marketing Services Group
2018.02 - 2022.01
- Collaborated with public figures, companies and press to boost and enhance brand on social media. Through SEO and social media ADs
- Assessed organizational needs by utilizing vital information to create cost forecasts for equipment and consulting fees.
- Tracked and analyzed social media and online marketing initiatives.
- Produced blog posts, pay-per-click ads and promotional content.
- Monitored advancements in social media and technology, working with marketing teams to adopt new platforms and facilitate integration into marketing plans.
- Designed, managed and maintained company website by writing content, directing video designs and designing email, HTML and in-text email promotions.
- Interfaced with clients to discuss budget allocation to determine project scope.
- Cold called business representatives, attended networking events and prospected leads.
Education
Associate Of Business Administration - Marketing Management
Pvamu
Prairie View, TX01.2021
Skills
- Client Relationship Management
- Product Development Consultations
- Google Analytics
- Verbal and Written Communication
- Salesforce CRM Software
- Brand Development
- Social Media Management
- Marketing Automation
- Customer Engagement Strategies
- Market Research Analysis
- Product and Service Specification
- Strategic Planning and Alignment
- Strategic Marketing
- Marketing Program Management
- Marketing Strategy Development
- Account Management
Timeline
Box Truck Delivery Driver
Lowe’s
2023.09 - 2024.07
Insurance Claims Adjuster
Liberty Mutual
2022.11 - 2023.09
Amazon Delivery Driver
Amazon
2021.09 - 2022.10
Digital Marketing Manager
Genius Marketing Services Group
2018.02 - 2022.01
Associate Of Business Administration - Marketing Management
Pvamu
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