Desmond Nelson
Oakland,CA
Summary
Professional community management expert with significant experience in overseeing multiple sites. Skilled in property management, tenant relations, and operational efficiency. Strong emphasis on team collaboration and achieving measurable results. Known for adaptability, reliability, and proactive approach to problem-solving. Proficient in budget management, conflict resolution, and strategic planning.
Overview
9
9
years of professional experience
Work History
Multi Site Community Manager
Arthaus
Oakland, CA
09.2025 - 03.2026
- Directed daily operations across multiple sites, ensuring compliance with company policies and regulations.
- Implemented strategic initiatives to enhance community engagement and resident satisfaction metrics.
- Developed and maintained property budgets, optimizing resource allocation for operational efficiency.
- Mentored junior staff in best practices for property management and customer relations.
- Coordinated maintenance activities, fostering proactive communication between residents and service teams.
- Analyzed market trends to inform pricing strategies and maximize occupancy rates across properties.
- Managed budgets, financial reports, and rent collection for multiple properties, ensuring fiscal responsibility.
- Resolved resident conflicts in a fair and timely manner, promoting a harmonious living environment across all sites.
- Collaborated with leasing agents to develop successful sales techniques, resulting in higher lease conversion rates.
- Improved tenant satisfaction by addressing concerns promptly and providing exceptional customer service.
- Conducted regular property inspections to maintain safety standards and address potential issues proactively.
- Oversaw maintenance teams to ensure timely completion of work orders and upkeep of properties.
- Ensured compliance with local regulations and industry best practices through ongoing education and training initiatives.
- Managed capital improvement projects, enhancing property value and curb appeal for residents.
- Negotiated contracts with vendors, securing quality services at competitive prices.
- Optimized use of property management software to streamline operations, improve accuracy in financial reporting, and enhance overall efficiency.
- Trained and mentored new staff members, promoting professional growth within the team.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Leasing Professional
CIM Group
Oakland, California
09.2022 - 09.2025
- Provided support and assistance to residents in a residential community, enhancing their quality of life.
- Coordinated social and recreational activities and connected residents with community resources.
- Assisted with conflict resolution and addressed resident concerns.
- Acted as a liaison between residents and management, ensuring effective communication and resolving issues.
- Conducted surveys and interviews to assess resident needs and identified areas requiring support.
- Provided referrals to external resources, including mental health support, financial assistance, and legal aid.
- Proactively managed resident relations by addressing issues before, during, and after move-in dates.
- Established professional relationships with vendors, suppliers, and contractors, fostering good rapport.
- Developed and implemented marketing strategies to attract potential tenants through online listings, signage, and promotional materials.
- Ensured a seamless move-in process by conducting move-in orientations and personally welcoming new tenants.
- Administered delinquent tenant notifications and escalated evictions as necessary, ensuring legal compliance and timely resolution.
- Negotiated lease terms, including rental rates, security deposits, and lease duration.
- Processed invoices through Nexus and P2P ensuring timely financial transactions
Leasing Consultant
InterSolutions, LLC
CA
03.2020 - 09.2022
- Presented properties to prospective clients in a persuasive manner.
- Assisted landlords in finding suitable tenants.
- Promoted vacant properties through media and advertising.
- Assessed client requirements and financial status to tailor presentations.
- Ensured property maintenance and conducted regular inspections.
- Negotiated lease terms and completed agreements.
- Planned and managed social media marketing strategies.
Sales Representative
AT&T
Oakland, CA
09.2017 - 03.2022
- Supervised floor sales, guided sales associates, and managed cashier transactions for a smooth customer experience.
- Sold AT&T services, including DirecTV, U-Verse, and wireless plans, consistently meeting or exceeding sales targets.
- Proactively identified new sales opportunities, followed up on leads, and closed deals to drive revenue growth.
- Provided in-depth product knowledge, addressing customer inquiries and resolving issues with expert advice.
- Explained and negotiated complex sales and service agreements, ensuring customer satisfaction and contract compliance.
- Built and maintained long-term relationships with clients and business customers, enhancing customer loyalty and repeat business.
- Managed and de-escalated customer complaints, delivering exceptional service and improving customer retention.
Education
High School Diploma -
Skills
- Microsoft office
- Yardi
- Entrata
- Leasing desk
- Nexus
- P2P
- Updater
- Sales Management
- Sales (8 years)
- Product Demos (8 Years)
- Data Analysis
- Customer Service
- Communication
- Event Planning
- Organization
- Attention to Detail
- Problem Solving
- Salesmanship
- Resident relations
- Customer service
- Time management
- Multitasking and organization
- Team collaboration
- Property inspections
- Active listening
- Adaptability and flexibility
- Customer support
- Tenant and eviction laws
- Property management
- Leasing and sales
- Staff management
- Public speaking
- Staff training
- Payment processing
- Vendor management
Timeline
Multi Site Community Manager
Arthaus
09.2025 - 03.2026
Leasing Professional
CIM Group
09.2022 - 09.2025
Leasing Consultant
InterSolutions, LLC
03.2020 - 09.2022
Sales Representative
AT&T
09.2017 - 03.2022