Hi, I’m
Desmond Oguike
Summary
Seasoned professional with self-directed mindset and extensive experience in physician clinic, hospital and academic research setting. Highly analytical, organized and detail-oriented with systematic and client-centered approach.
Overview
11
years of professional experience
Work History
Aspire Health PartnersOrlando, FL
Telehealth Assessor
06.2020 - Current
Job overview
- Collaborated with healthcare team to support continuity of care and coordination of services.
- Conducted compressive admission assessments
- Provided telehealth outreach services, crisis intervention, and resource support to clientele across 4 counties
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Documented service provision
- Used Welligent, Avatar, Microsoft Excel and Teams to prepare and manage patient records.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
Holiday Inn Club Vacations At Orange Lake ResortOrlando, FL
Guest Services Coordinator
06.2018 - 05.2020
Job overview
- Booked appointments, accepted payments and answered guest questions.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Arranged transportation to and from local airport and transit centers for guests.
- Coordinated arrivals and departures of VIPs.
- Applied sales skills to maintain full hotel occupancy.
- Gave information about area attractions and provided directions.
- Resolved complaints regarding housekeeping and room service.
University of Central FloridaOrlando
Research Assistant
01.2019 - 12.2019
Job overview
- Conducted research pertaining to Cognitive Psychology to generate quantitative and qualitative data.
- Recorded data and maintained source documentation following good documentation practices.
- Prepared materials for Human Subjects Committee review
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
- Maintained up-to-date records of research activities and results for future reference.
- Contributed to conference proposals, submissions to IRB, and poster presentations
- Reviewed documents and data to identify trends and patterns.
- Presented research topic at UCF SURE, and UK Creativity Researchers Conference 2019 to a panel of over 50 people.
University of Central FloridaOrlando, FL
Teaching Assistant
01.2019 - 05.2019
Job overview
- Checked assignments, proctored tests and provided grades according to university standards.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported classroom activities, tutoring, and reviewing work.
- Prepared classroom for the sessions
- Encouraged small groups to discuss topics and explore concepts through hands-on activities.
- Attended lectures and provided feedback on course questions, projects, emails, and lectures
UF College of PharmacyLake Nona, FL
Senior Adherence Technician
10.2013 - 06.2017
Job overview
- Oversaw new hire on-boarding training that increased quality medication review quantity by 20%
- Maintained quality assurance and customer satisfaction objectives.
- Provided medication reviews and billing operations for 14 healthcare companies consisting of 50,000 patients nationwide
- Utilized motivational interviewing and crisis intervention concerning long term medications increasing medication adherence
- Facilitated weekly shift huddles comprising 10-15 employees to ensure departmental weekly performance compliance
- Performed voice conferences with health care professionals, patients, & pharmacies relative to continuation of medication adherence.
Gastroenterology & NutritionOrlando, FL
Medical Assistant
05.2013 - 07.2013
Job overview
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic environments.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained office database that included over 300 patients across 4 locations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Documented all assessments, treatment, and communications utilizing patient's appropriate EHR, logs and requisitions.
Education
University of Central FloridaOrlando, FL
Bachelor of Science from Psychology
08.2017 - 12.2019
University Overview
- 3.4 GPA
- Research Assistant, Teaching Assistant, Intramural Sports
- Multicultural Academic & Support Services Member
- Brother to Brother Member
- American Psychological Association
- Research Project: Can a Creative Task Alleviate Anxiety and Enhance Academic Performance
Skills
Data Entry
Self-Motivated
Microsoft Office
First Aid/CPR
Telehealth Experience
Organization and Time Management
Interpersonal Communication
Planning and Coordination
Google Workspace
Analytical and Critical Thinking
Timeline
Telehealth Assessor
Aspire Health Partners
06.2020 - Current
Research Assistant
University of Central Florida
01.2019 - 12.2019
Teaching Assistant
University of Central Florida
01.2019 - 05.2019
Guest Services Coordinator
Holiday Inn Club Vacations At Orange Lake Resort
06.2018 - 05.2020
University of Central Florida
Bachelor of Science from Psychology
08.2017 - 12.2019
Senior Adherence Technician
UF College of Pharmacy
10.2013 - 06.2017
Medical Assistant
Gastroenterology & Nutrition
05.2013 - 07.2013