Desmond Parrinello
Fayetteville,NC
Summary
Versatile professional with robust experience in fine dining management and life insurance sales, distinguished by exceptional customer service and strategic sales skills. Proven ability to enhance client satisfaction and drive revenue growth in competitive environments. Excels in fast-paced settings, leveraging strong communication and analytical skills to meet and exceed objectives. Adept at building and maintaining relationships, with a keen focus on delivering tailored solutions to meet client needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Licensed Life Insurance Agent
American Income Life
03.2022 - Current
- Consistently achieved and surpassed sales targets by effectively identifying client needs and presenting suitable life insurance solutions, resulting in an increase in policy sales
- Built and maintained strong relationships with clients, ensuring high levels of client satisfaction and retention
- Conducted comprehensive needs analyses to recommend appropriate insurance products, contributing to an increase in client portfolio coverage
- Led informative and educational client meetings to discuss policy features, benefits, and exclusions, ensuring clients were fully informed and confident in their decisions
- Managed policy renewals and claims processes, providing support and guidance to clients during critical and often challenging times
- Stayed abreast of industry changes and product developments to provide up-to-date advice and services, becoming a trusted advisor within the community.
Fine Dining Restaurant Manager
Ocean Prime
02.2015 - 03.2022
- Spearhead operations for a high-end restaurant generating over $1,000,000 in annual revenue, leading a team of 52 staff members
- Developed and implemented strategies that increased customer satisfaction scores by 5% annually
- Oversaw the recruitment, training, and development of staff, reducing turnover and fostering a culture of excellence and teamwork
- Managed inventory and procurement, reducing waste and improving profit margins without compromising on quality
- Collaborated with the kitchen team to design menu offerings, resulting in an increase in repeat customers
- Implemented a reservation and table management system that increased seating efficiency, leading to higher turnover and customer satisfaction.
Fine Dining Server
Ocean Prime
01.2015 - 01.2022
- Provided exceptional dining experiences to a diverse clientele in a fast-paced, high-volume environment, consistently receiving high customer satisfaction ratings
- Demonstrated expertise in wine and food pairings, contributing to an increase in wine sales
- Trained and mentored new servers, improving overall service quality and efficiency
- Managed customer complaints with professionalism and tact, turning potential negative experiences into positive ones
- Worked closely with the kitchen and management teams to ensure seamless service and adherence to the restaurant’s high standards.
Education
Associates - Educatio
Eastern Michigan University
Ypsilanti, MINo Degree - Education
Eastern Michigan University
Ypsilanti, MI06.2010
Skills
In-depth knowledge of life insurance products and services
Excellent sales and negotiation skills
Strong client relationship management
Effective communication and interpersonal skills
Proficient in CRM software and Microsoft Office Suite
Detail-oriented with strong organizational skills
Certification
Licensed Life Insurance Agent, IN, MI, OH, NC, SC, KY, 2022, Present
Affiliations
National Association of Insurance and Financial Advisors (NAIFA), 2022, Present
Professional Development
- Completed American Income Life's Leadership Academy, 2022
- Ongoing participation in insurance industry seminars, workshops, and CC courses to enhance professional knowledge and skills.
Timeline
Licensed Life Insurance Agent
American Income Life
03.2022 - Current
Fine Dining Restaurant Manager
Ocean Prime
02.2015 - 03.2022
Fine Dining Server
Ocean Prime
01.2015 - 01.2022
Associates - Educatio
Eastern Michigan University
No Degree - Education
Eastern Michigan University