Marquesha Robertson
Houston,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed Life Insurance Agent
Primerica Financial Services
2022.08 - Current
- Analyzed customers' financial situations to recommend appropriate life insurance policies
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
Call Center Customer Service Representative
Foundever (Sitel Group)
2020.12 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
Customer Service Associate/Supervisor
Walmart
2017.08 - 2020.12
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Handled returns, item voids, check cashing, cashier loans and deposits, and if ending dayshift I made sure the front end was ready for overnight and morning team members.
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
Cashier/Sales Associate
Office Depot OfficeMax
2015.02 - 2017.08
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
Education
GED -
Itawamba Community College
01.2015
Skills
- Microsoft Office
- Organizational Skills
- Oral Communication
- Time Management
- Assistant Manager Experience
- Cash Handling
- Leadership
- Computer skills
- Customer service
- Insurance sales
- Identifying and resolving common customer issues
- Cross-Promote Products
- Insurance Industry Knowledge
- Policy Renewals
Certification
Life Insurance License - MS 10724067
Health & Accidental or Sickness Insurance License - MS 10724067
Personal Lines Insurance License - MS 10724067
CNA - August 2020 to August 2022
CPR - July 2020 to July 2022
Timeline
Licensed Life Insurance Agent
Primerica Financial Services
2022.08 - Current
Call Center Customer Service Representative
Foundever (Sitel Group)
2020.12 - Current
Customer Service Associate/Supervisor
Walmart
2017.08 - 2020.12
Cashier/Sales Associate
Office Depot OfficeMax
2015.02 - 2017.08
GED -
Itawamba Community College
Life Insurance License - MS 10724067
Health & Accidental or Sickness Insurance License - MS 10724067
Personal Lines Insurance License - MS 10724067
CNA - August 2020 to August 2022
CPR - July 2020 to July 2022
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