Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desmond Rawls

Warner Robins,Ga

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

12
12
years of professional experience

Work History

Licensed Insurance Agent

Geico
07.2017 - Current
  • Responsible for creating insurance policies, advising customers on coverage, creating quotes for new policies, resolving billing and payment issues, changing policies and making policy recommendations
  • Maintain all insurance documentation in a confidential and secure way
  • Provide support as needed to other departments
  • Provide customer service to insured parties, third parties, claimants, and lienholders with regard to loss and salvage
  • Send appropriate forms and company required documents, review them upon return for accuracy
  • Comply with state and federal laws, department of insurance criteria, insurance carrier criteria, and follow Geico claims services/partners policies, procedures, and work rules
  • Communicate grammatically correct and clearly written and verbal exchanges with clients, coworkers, and other stakeholders.

Senior Pastor

Christian Methodist Episcopal Church
07.2013 - Current
  • Plan and lead the Sunday morning and other worship services of the church
  • Supervision of the theological integrity of the worship services
  • Provide leadership and manage the preaching schedule
  • Oversight of the administration of the Lord's Supper and Baptisms
  • Educate leadership training and development for church officers
  • Teach church-sponsored classes and small groups as appropriate
  • Provide Biblical counsel, with referrals to other elders or professional counselors, as necessary
  • Maintaining social and pastoral relationships with church members
  • Develop and manage a discipleship program
  • Oversee or delegate visits to home-bound church members
  • Oversee or delegate hospital visits as necessary
  • Provide quarterly pastoral reports to the CME church
  • Communicate the church's vision and goals
  • Participate, as necessary, in meetings of church employees
  • Oversight of the staff responsibilities.

Education

B.S. Leadership and Ministry -

Grace Christian University
03-2025

A.A Leadership and Ministry -

Grace Christian University
05.2022

Skills

  • Proficient in Microsoft Office Suite, Blackboard, Edge, IOS
  • Licensed insurance agent in 21 states including Georgia
  • 15 years of customer service experience which include problem solving, intervention and effective communication
  • Ordained elder for the Christian Methodist Episcopal church
  • 10 years of management and leadership experience
  • Policy Management
  • Client Account Management
  • CRM Software
  • Customer Service
  • Lead Development
  • Policy Renewals
  • Customer follow-up
  • Policy Knowledge
  • Client Retention
  • Policy adjustment knowledge
  • Product knowledge mastery
  • Client Service

Timeline

Licensed Insurance Agent

Geico
07.2017 - Current

Senior Pastor

Christian Methodist Episcopal Church
07.2013 - Current

B.S. Leadership and Ministry -

Grace Christian University

A.A Leadership and Ministry -

Grace Christian University

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Desmond Rawls