Desmond Richard
Beaumont,Texas
Summary
Collaborative leader skilled in team development and performance optimization. Proven ability to train and motivate staff, establish customer service standards, and implement strategies that enhance operational efficiency and drive sales growth.
Overview
6
6
years of professional experience
Work History
Sales Lead
Journeys Shoe Store
Beaumont, Texas
03.2025 - Current
- Developed and implemented a successful sales strategy to increase revenue.
- Implemented strategies to improve team performance, resulting in increased sales growth.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Engaged shoppers by providing tailored assistance and detailed information on merchandise and product features.
- Assisted customers in selecting footwear and accessories that aligned with their individual preferences, enhancing overall shopping satisfaction.
- Educated customers about product features, benefits, and promotions during interactions.
- Resolved customer complaints in an efficient manner while maintaining quality standards.
- Handled customer inquiries and resolved issues to enhance shopping experiences.
- Collaborated with team members to achieve daily sales goals and maintain inventory levels.
- Maintained store appearance by organizing merchandise and ensuring cleanliness.
- Managed cash register operations using POS system and processed sales and returns.
- Provided training sessions for new employees on sales techniques, procedures.
Expert Auditor
WIS International Inventory Service
Beaumont, TX
02.2025 - 10.2025
- Conducted comprehensive audits of inventory processes and systems to ensure compliance and identify areas for improvement.
- Reviewed and verified inventory counts for accuracy, ensuring adherence to regulatory standards.
- Analyzed discrepancies in inventory records for resolution.
- Communicated audit results to management, offering actionable insights that informed decision-making.
- Utilized specialized software for efficient data entry and reporting.
- Ensured timely completion of all assigned tasks within set deadlines.
Store Manager
Hibbetts Sports
Orange, Texas
06.2023 - 01.2025
- Developed sales strategies that enhanced profitability and customer satisfaction.
- Established operational tactics to achieve sales goals and optimize team performance.
- Implemented promotional campaigns to drive customer engagement and increase sales.
- Strengthened workflow productivity by hiring and developing top talent to improve service delivery.
- Recruited and trained new employees to ensure effective onboarding.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established customer service standards and monitored staff compliance.
- Strengthened customer relationships through effective communication and personalized service.
- Resolved customer complaints in a timely manner.
Laborer
Port Of Beaumont
Beaumont, TX
04.2020 - 04.2024
- Performed physical activities requiring heavy lifting, walking and standing for long periods of time.
- Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling.
- Met company and OSHA safety guidelines for work site operations to minimize worker risk.
- Cleaned and prepared construction sites to eliminate hazards and promote safe working conditions.
- Coordinated with team members to streamline workflow and maintain productivity throughout the day.
- Collaborated with team members to efficiently complete tasks and consistently meet tight deadlines.
Education
GED -
Windham School District
Huntsville, TX10-2009
Associate of Arts - Business Education
Alvin Community College
Alvin, TXSkills
- Sales strategy
- Customer engagement
- Team leadership
- Staff training
- Inventory management
- Customer relationship management
- Teamwork
- Competitive analysis
- Teamwork and collaboration
- Serve customers
- Product demonstration
- Professionalism
- Cross-selling
- Upselling techniques
- Team member motivation
- Staff training and motivation
- Product knowledge
- Opening and closing procedures
- Sales techniques
- Customer satisfaction
- Time management abilities
- Brand representation
- Stockroom management
- Sales closing
- Closing techniques
- Customer retention
- Performance management
- Team building
- Time management
- Conflict resolution
- Effective communication
- Problem solving
- Compliance auditing
- Performance optimization
- Data analysis
- Revenue growth
- Safety compliance
- Material handling
- Equipment operation
- Equipment maintenance
- Vehicle unloading and loading
- Carrying heavy loads
- Trash collection
- Hand-eye coordination
- Landscaping know-how
- Jackhammer operation
- Painting proficiency
- Lawn and grounds maintenance
- Safety awareness
- Attention to detail
- Punctual and reliable
References
References available upon request.
Timeline
Sales Lead
Journeys Shoe Store
03.2025 - Current
Expert Auditor
WIS International Inventory Service
02.2025 - 10.2025
Store Manager
Hibbetts Sports
06.2023 - 01.2025
Laborer
Port Of Beaumont
04.2020 - 04.2024
GED -
Windham School District
Associate of Arts - Business Education
Alvin Community College