Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Desmond Smith

Pensacola,Fl

Summary

Dedicated and detail-oriented professional with extensive experience in housekeeping at Marriott Courtyard and Hampton Inn by Hilton. Proven track record in quality assurance and customer service, training new staff, and maintaining high standards. Recognized for reliability and strong work ethic, ensuring exceptional guest satisfaction in fast-paced environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Housekeeping

Marriott Courtyard
Pensacola, USA
08.2024 - Current
  • Supervised housekeeping staff to maintain cleanliness throughout facility.
  • Assisted in hiring and training new housekeeping employees.
  • Assisted housekeeping staff with heavy lifting tasks such as moving furniture or equipment.
  • Handled and resolved guest complaints regarding housekeeping services promptly.
  • Maintained group's compliance with internal, OSHA and industry requirements, following good housekeeping standards each day.

Housekeeping

Hampton Inn by Hilton
Pensacola, USA
08.2022 - 07.2024
  • Coached new housekeeping personnel by demonstrating approved cleaning procedures.
  • Organized supplies for use based on expected employees' needs.
  • Restocked housekeeping carts with necessary supplies for efficient room turnovers.
  • Oversaw housekeeping and maintenance teams to ensure the cleanliness and functionality of all areas.
  • Maintained a clean working environment by adhering to the housekeeping guidelines set forth by management.

Food Prep

Newk's Eatery
Pensacola, USA
01.2020 - 09.2022
  • Worked in a fast-paced, ever-changing environment.
  • Memorized menu items and food preparation methods to better explain selections to guests and increase sales.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Trusted to train new employees on different jobs.
  • Supervised food prep and cooking processes.
  • Adhered to safety and sanitation requirements regarding food handling, storage and preparation.

Education

High School diploma -

Booker T. Washington High School
Pensacola, Fl
05.2019

Skills

  • Housekeeping Services Management
  • Conscientious and detail-oriented
  • Customer Service Expert
  • Quality Assurance Controls
  • Building maintenance
  • Equipment operations
  • Detail-oriented cleaning
  • Strong work ethic
  • Dependable, punctual, trustworthy

Certification

Certified in Adobe Pro 13.

Timeline

Housekeeping

Marriott Courtyard
08.2024 - Current

Housekeeping

Hampton Inn by Hilton
08.2022 - 07.2024

Food Prep

Newk's Eatery
01.2020 - 09.2022

High School diploma -

Booker T. Washington High School

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Desmond Smith