Desmond Williams
Oak Park,MI
Summary
Reliable Steward with 8 years of experience and training, working in Hospitality, Food service, and Cruise ship industry. Flexible and poised with well-developed skills in customer interaction and service delivery. Talented at coordinating with others to take on extra duties and requests.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Hotel Manager
Alaskan Dream Cruises
Sitka, AK
03.2025 - 09.2025
- Supervised daily hotel operations to ensure exceptional guest experiences and service quality.
- Developed staff training programs to enhance team performance and operational efficiency.
- Implemented cost control measures, optimizing resource allocation across departments.
- Coordinated with vendors and suppliers to maintain inventory levels and quality standards.
- Implemented ways to improve Staff and Boat Efficiency/ Organization
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Implemented inventory control procedures, reducing waste and improving stock accuracy.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Lead Dining Steward
Alaskan Dream Cruises
Sitka, AK
03.2024 - 09.2024
- Assisted in inventory management for supplies and equipment.
- Delivered exceptional customer service to enhance guest experiences.
- Trained new staff on best practices for Fine Dinning and Serving procedures.
- Reduced food waste by properly storing ingredients and monitoring expiration dates.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Monitored food quality and freshness, discarding items that did not meet standards.
- Demonstrated strong multitasking abilities, managing multiple food and beverage stations simultaneously without compromising quality or speed.
- Maintained clean, hygienic Dinning room space by sweeping, mopping, and taking out trash.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
Steward
National Geographic-Lindblad Expeditions
Seattle, WA
01.2024 - 04.2024
- Ensured cleanliness and organization of guest cabins and public areas.
- Monitored inventory levels of cleaning supplies and toiletries for timely replenishment.
- Assisted guests with inquiries, providing exceptional customer service throughout their stay.
- Collaborated with kitchen staff to deliver meals efficiently during dining service hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Led daily cleaning operations, ensuring high standards of sanitation and hygiene.
- Resolved guest complaints promptly, fostering a positive experience through exceptional service.
- Disinfected and mopped bathrooms to keep guest cabins sanitary and clean.
Steward
Alaskan Dream Cruises
Sitka, AK
04.2021 - 11.2023
- 1. Maintain cleanliness of specified guest cabins in an area
- 2. Escort guests to their cabin on embarkation day and explain cabin amenities and layout.
- 3. Maintain a safe and sanitary environment for all guests and crew members
- 4. Ensured that the dining room is properly cleaned at the end of each meal period
- 5. Making sure food comes out efficiently
- 6. Set up dining room for food service
- 7. Interact with guest on their experience
Production Worker/ Stage manager
Detroit public theater
Detroit, MI
11.2022 - 04.2023
- 1. Set up and build sets for Theatre productions
- 2. Brush up on carpentry skills
- 3. Over see actors, make sure their environment is comfortable for efficient results
- 4. Make sure props are in correct areas so they can be properly handled
- 5. Keeping actors on script and making sure they hit their spot during rehearsals
Server Assistant
Cooper's Hawk Winery & Restaurants
Troy, MI
06.2022 - 11.2022
- 1. Serve and replenish water, bread and other dining items
- 2. Assist with running food to tables
- 3. Assist with cleanliness of Back of house and employee bathrooms
- 4. Perform side work such as silverware roll-ups, emptying trash, and stocking/cleaning beverage station
- 5. Clean and sanitize food line, beverage dispensing machines, and restock all of the glassware and silverware throughout entire restaurant
Dining room Steward
American Cruise Lines
Guilford, CT
06.2018 - 08.2019
- 1. Greeting guest during embarkation aboard the vessel
- 2. Providing suggestions for food or drink choices to guests
- 3. Memorizing the food menu and wine list as well as any nightly specials
- 4. Received Fine dining training
- 5. Received Wine training
- 6. Set up dining room for meal services
- 7. Assist housekeeping staff with disembarkation and making rooms hotel ready for new guest.
- 8. Collaborate with other restaurant servers and kitchen/bar staff
- 9. Deal with complaints or problems with a positive attitude
Education
High school diploma -
Crescent academy
Oak Park, MI06.2016
Skills
- Serving Experience
- Fine dining experience
- Housekeeping experience
- Wine knowledge
- Banquet Experience
- Food Service
- Cleaning Experience
- Food Preparation
- Kitchen Experience
- Food and beverage management
Certification
- CPR Certification
- April 2023 to April 2025
- CPR or Cardiopulmonary Resuscitation is an emergency lifesaving procedure performed when the heart stops beating. Immediate CPR can double or triple chances of survival after cardiac arrest.
Timeline
Assistant Hotel Manager
Alaskan Dream Cruises
03.2025 - 09.2025
Lead Dining Steward
Alaskan Dream Cruises
03.2024 - 09.2024
Steward
National Geographic-Lindblad Expeditions
01.2024 - 04.2024
Production Worker/ Stage manager
Detroit public theater
11.2022 - 04.2023
Server Assistant
Cooper's Hawk Winery & Restaurants
06.2022 - 11.2022
Steward
Alaskan Dream Cruises
04.2021 - 11.2023
Dining room Steward
American Cruise Lines
06.2018 - 08.2019
High school diploma -
Crescent academy