Desmond Wilson
Garland ,TX
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
Security Officer
Tactical Protection
Dallas, TX
11.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Leasing Agent
The Focus Group
Dallas, TX
06.2024 - 02.2025
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed lease.
- ability to build rapport, track leads, and convert prospects by mentioning specific examples like implementing personalized follow-up systems that increased lease conversion rates.
Order Filler
Walmart
Terrell, TX
05.2021 - 04.2024
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
Education
High School Diploma -
Lakeview Centennial
Garland, TX05.2023
Skills
- Report writing
- General security
- Detail-oriented
- Relationship building and management
- Document management
- Customer Service
- Telephone and email etiquette
- Leasing and sales
Timeline
Security Officer
Tactical Protection
11.2024 - Current
Leasing Agent
The Focus Group
06.2024 - 02.2025
Order Filler
Walmart
05.2021 - 04.2024
High School Diploma -
Lakeview Centennial