Desmond Wilson
Austin,TX
Summary
Results-driven Operations Manager with over 11 years of management experience and a proven track record of driving productivity, improving processes, and leading high-performing teams. Strong background in logistics, safety compliance, and operational efficiency. Skilled in coaching employees, analyzing performance metrics, and implementing solutions that enhance service and profitability.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operations Manager
FedEx
Austin, TX
07.1994 - Current
- Manage multiple projects simultaneously while meeting tight deadlines and budgets
- Lead communication and collaboration between departments to achieve weekly goals
- Ensure compliance with safety, environmental, and company policies
- Provide customer support and resolve complex service issues
- Analyze operational data to improve efficiency and reduce errors
- Review reports to identify performance trends and implement improvements
- Monitor service delivery and implement corrective actions when needed
- Develop strategic partnerships with suppliers and vendors
- Oversee scheduling, staffing, and resource allocation
- Drive employee engagement and provide leadership coaching
- Conduct training sessions on safety procedures and best practices
- Perform root cause analysis and implement process improvements
- Act as senior leader in absence of the Senior Manager, ensuring station engagement across all key metrics and maintaining consistent communication from management to all staff
- Deployed to support multiple locations within and outside the district to improve performance metrics; successfully helped each location achieve targeted goals
Education
Associate of Science - General Studies
Labette Community College
Parsons, KS06.1991
High School Diploma - undefined
Parsons High School
Parsons, KS05.1989
Skills
- Standard Operating Procedures (SOPs)
- Key Performance Indicators (KPIs)
- Operational Excellence
- Cost Reduction & Efficiency
- Logistics Management
- Customer Service
- Workflow Optimization
- Team Building & Leadership
- Performance Management
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- 3 W’s (Work it, Want it and Win it)
Accomplishments
- Consistently ranked in top-performing stations for SPH and operational metrics
- Exceeded performance expectations across multiple roles and responsibilities
- Recognized for leadership and ability to improve team performance
- Maintained high employee evaluation scores (95% or higher annually)
- Awarded Station of the Year 4 times (1x MMRA, 3x AUSA) during 11 years of management
- Earned 5-Star Award in 2025 for outstanding operational performance
Certification
- FedEx Management Training Programs
- Safety & Leadership Seminars
Timeline
Operations Manager
FedEx
07.1994 - Current
Associate of Science - General Studies
Labette Community College
High School Diploma - undefined
Parsons High School
ADDITIONAL INFORMATION
- Eagle Scout – Demonstrated leadership, discipline, and commitment through completion of the Boy Scouts of America Eagle Scout program
- English (Professional)