Desmond L. Robinson
Katy,TX
Summary
Proven leader with a track record of enhancing store performance at Walmart and Walgreens through strategic planning and effective team building. Excelled in problem-solving and customer engagement, driving positive outcomes and fostering strong vendor and team relationships. Skilled in strategic merchandising and prioritization, consistently achieving and surpassing sales goals, while building lasting relationships with customers, employees and senior management.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Walmart
10.2011 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Store Manager
Walgreens
05.1995 - 10.2010
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Education
BBA - Business Administration And Management
Texas Southern University
Houston, TX08.1992
Skills
- Problem-Solving
- Customer Service and Engagement
- Team Building and Leadership
- Work Planning and Prioritization
Affiliations
- Sigma Phi Beta
Certification
National Servsafe Manager Certification
Community Outreach
- Annual participation with community food drives and feeding the homeless.
- Volunteer services at local Assisted Living Properties and Nursing Homes.
- Participant in several Annual School Supply and Clothing Drives benefitting the local communities of Houston and Katy, Tx.
Timeline
Assistant Store Manager
Walmart
10.2011 - Current
Store Manager
Walgreens
05.1995 - 10.2010
BBA - Business Administration And Management
Texas Southern University