Desni Giles
Grand Forks
Summary
Motivated public service professional with over 4 years of military law enforcement experience and current emergency communications expertise. Proven ability to assess high-pressure situations, analyze information, and make sound decisions.
Overview
6
6
years of professional experience
Work History
911 Dispatcher
City Of Grand Forks
08.2024 - Current
- Receive and evaluate emergency and non-emergency calls, gathering critical information quickly and accurately
- Analyze situations in real time to determine appropriate response and resource allocation
- Maintain clear and professional communication with callers under high-stress conditions
- Document detailed incident reports with accuracy and completeness for legal and operational use
- Coordinate with law enforcement, fire, and medical personnel to ensure effective response
- Monitor multiple systems and databases to verify information and track ongoing incidents
Security Forces
United States Air Force, USAF
11.2019 - 03.2024
- Enforced federal laws, regulations, and base security procedures to protect personnel and resources
- Conducted investigations, interviews, and incident assessments to determine facts and resolve issues
- Reviewed reports and documentation for accuracy, completeness, and compliance with regulations
- Identified suspicious behavior and potential security threats through observation and analysis
- Prepared detailed written reports used for legal and administrative purposes
- Controlled access to secure areas and verified identification and credentials
- Responded to emergency situations, exercising sound judgment under pressure
Education
Psychology
SNHU
05-2026
Skills
- Analytical thinking and problem-solving
- Written and verbal communication
- Attention to detail
- Decision-making under pressure
- Interviewing and information gathering
- Report writing and documentation
- Working with confidential/sensitive information
- Time management and organization
Timeline
911 Dispatcher
City Of Grand Forks
08.2024 - Current
Security Forces
United States Air Force, USAF
11.2019 - 03.2024
Psychology
SNHU
Additonal Information
- U.S. Citizen
- Veteran (Honorable Discharge)
- Eligible for security clearance
- Experience working with government systems and databases