Kaitlyn Hannon
New Berlin
Summary
I am a strategic thinker and problem solver, adept at analyzing complex situations and implementing innovative solutions. I have demonstrated excellent time management and multitasking skills. I am committed to continuous learning and staying updated with emerging trends and industry best practices. I have taken on multiple leadership roles throughout my time at the University of Wisconsin Oshkosh which have equipped me with vital social and professional experience. My ability to listen actively and compassionately has helped me resolve conflicts and maintain long-lasting relationships between students and faculty. I am enthusiastic, empathetic, and value my communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Milwaukee County Sheriff
11.2023 - Current
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
Receptionist
Bryce's Lawn Service
06.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
Bartender/Server
Hannon's Fine Foods & Cocktails
01.2012 - Current
- Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Demonstrated excellent time management skills and extreme attention to detail
Contact Tracer
Public Health Madison And Dane County
10.2020 - 03.2022
- Contacted clients by phone or in writing to ascertain compliance with required or recommended actions and offer assistance.
- Targeted specific community groups with wellness and disease management information.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
- Performed record keeping by logging client information within secure contact-tracing software.
- Protected private health information and maintained HIPAA compliance.
Nanny
Individual
05.2018 - 04.2019
- Inventive and perceptive Nanny with an affinity for working with children and pets. Thrives in fast-paced, constantly evolving environments. Enthusiastic professional with extensive experience working with children aged 1 - 9 years of age
- Promoted language development skills through reading and storytelling
- Organized activities that enhanced children's physical, emotional and social well-being
- Assisted children with assignments and special projects across different subjects to promote academic success
- Supported children in daily activities, including playing, meals and snacks, hygiene and socialization
Communications Specialist
MDS Communications
10.2017 - 06.2018
- Developed written and spoken communication skills while motivating and managing others
- Demonstrated integrity and ability to work under pressure
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Received multiple positive reviews acknowledging dedication to excellent customer service and digital proficiency
- Skilled in use of IT, numeracy, and time management
Education
Bachelor of Science - English
University of Wisconsin Oshkosh
Oshkosh05.2019
Skills
- Grammar and spelling instruction
- Content editing knowledge
- Analytical problem solving
- Technical writing
- Verbal and written communication
- Leadership ability
- Microsoft Office (6 Years)
- Great organizational skills
- Multitasking abilities
- Critical thinking
Community Involvement
- 18+ Hours of Community Involvement in County Clare, Ireland 2019
- Oshkosh Humane Society Volunteer, 2015 - 2016
- LindenGrove Waukesha Volunteer, 2014
- The Parent's Place Volunteer Representative, 2011 - 2013
Certification
- Certified Nursing Assistant, 2013-2015
- Red Cross Wound Care
- Red Cross Babysitter's Course
- EMD - Emergency Medical Dispatch
Campus Experience
Voting Member: September 2016 - September 2017
Green Fund
Oshkosh, WI
- Represented the voice of the student body, conveying the opinions, ideas, and needs to administration, faculty, and staff
- Assisted in enhancement of campus sustainability
- Promoted high standards of education offered at the University of Wisconsin Oshkosh
References
Brittany Baker - Former Manager at MDS Communications
Cell: (920) 606-2115
Email: baker.brittany0806@gmail.com
Alexander Novak - Former Supervisor with Public Health
Cell: (414) 248-2221
Email: alnovak@maxhealth.com
Amelie Hillmer - Manager at Hannon's Fine Foods & Cocktails
Cell: (414) 350-9841
Email: ameliehillmer@gmail.com
Additional Information
Portfolio or writing samples available upon request.
Timeline
911 Dispatcher
Milwaukee County Sheriff
11.2023 - Current
Receptionist
Bryce's Lawn Service
06.2022 - Current
Contact Tracer
Public Health Madison And Dane County
10.2020 - 03.2022
Nanny
Individual
05.2018 - 04.2019
Communications Specialist
MDS Communications
10.2017 - 06.2018
Bartender/Server
Hannon's Fine Foods & Cocktails
01.2012 - Current
Bachelor of Science - English
University of Wisconsin Oshkosh
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