Heather Desrosiers
Poland,ME
Summary
Proactive and meticulous Banking Specialist with over 10 years of experience in the banking industry. Organized and dependable, Im successful at typing fast and managing multiple priorities with a positive attitude!
Polite and professional, I have strong communication skills and problem resolution skills to each customer issue. Solid history of meeting metrics and achieving goals. Customer Service Technical Support professional skilled at troubleshooting and diagnosing problems and helping customers implement solutions for diverse technical problems.
Overview
14
14
years of professional experience
Work History
Banking Specialist
TD Bank Contact Center
09.2014 - Current
- Educated customers on online banking and mobile banking applications.
- Assisted customers with banking needs and inquiries.
- Maintained friendly and professional customer interactions.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Opened new accounts and made changes to existing accounts.
- Increased customer satisfaction by delivering timely and accurate assistance in online banking inquiries.
- Cross trained with SBB to combat high call volume and enhancing overall productivity.
Sales Agent
Great Falls Marketing
05.2014 - 09.2014
- Answered questions about company offerings with knowledgeable responses about products and services.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Exceeded monthly sales targets consistently by implementing strategic selling techniques.
- Assisted call-in customers with questions and orders.
Fire Watch
Rk Mechanical
01.2013 - 05.2013
- Helped maintain compliance with OSHA regulations regarding fire safety measures onsite.
- Performed daily equipment checks, ensuring that all necessary firefighting tools were readily available when needed.
- Played an active role in maintaining site security by monitoring access points and verifying visitor credentials as needed during shifts as Fire Watcher.
- Examined fire extinguishing and fire protection equipment to verify functionality and reported repairs and replacements needed.
- Prevented fire-related incidents by consistently adhering to established protocols and guidelines.
Staff
Pumpkin Land
09.2010 - 11.2012
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Delivered information and details of interest about facility to visitors.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Oxford Hills Comprehensive Highschool
Oxford, ME06.2012
Skills
Friendly, Positive Attitude, Fast typer,
Multitasking Abilities
Active Listening
Customer Service
Time Management
- Team Player
- Problem-Solving
- Patience and Empathy
Timeline
Banking Specialist
TD Bank Contact Center
09.2014 - Current
Sales Agent
Great Falls Marketing
05.2014 - 09.2014
Fire Watch
Rk Mechanical
01.2013 - 05.2013
Staff
Pumpkin Land
09.2010 - 11.2012
High School Diploma -
Oxford Hills Comprehensive Highschool
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