Molly Blau
Poland,ME
Summary
Dynamic Operations Manager with a proven track record at Mad Science of Maine, excelling in staff development and client relations. Spearheaded programs reducing turnover, while fostering strategic partnerships and enhancing social media marketing. Known for an empathetic and engaging approach, significantly improved program engagement and cultivated lasting community relationships.
Overview
10
10
years of professional experience
Work History
Operations Manager
Mad Science of Maine
03.2021 - Current
- Served as an enthusiastic and engaging instructor and performer in classrooms, camps, auditoriums, hockey arenas, and more for kids from Pre-K through 8th grade
- Developed and improved upon our programming for After Schools, Camps, Workshops, Shows, and Birthday Parties, with a strong focus on our Instructors' engagement and playfulness with youth
- Established standards of inclusivity and care when in the field with our young students
- Established positive, effective and inclusive communication amongst staff & directed initiatives to build company culture, including weekly meetings and regular staff outings
- Led hiring, onboarding and training of new hires, along with ensuring the completion of mandatory Safety Training and Mandated Reporter Training
- Approved Staff Timesheets
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Built new partnerships with popular destinations and businesses in the community, such as the Mariners Hockey Team at the Cross Arena
- Analyzed and reported on key performance metrics to senior management.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Executive Assistant
CDS Global
08.2014 - 05.2019
- Led Virtual Demos of proprietary booking software for prospective clients
- Negotiated and executed contracts for new clients and maintained invoicing
- Answered high volume of phone calls and email inquiries.
- Assisted in hiring technical support staff
- Provided customer care for our accounts, which were mainly modeling agencies
Education
Bachelor of Arts - Drama
New York University
New York, NY05.2005
Skills
- Funny, Empathetic and Engaging
- Project planning and development
- Strategic Partnerships
- Social Media Marketing
- Staff Development & Management
- Health and safety compliance
- Client Relations
Timeline
Operations Manager
Mad Science of Maine
03.2021 - Current
Executive Assistant
CDS Global
08.2014 - 05.2019
Bachelor of Arts - Drama
New York University
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