Destahni Lugo
Phoenix,AZ
Summary
Dedicated veteran Medical Assistant bringing 10 years of experience. Highly skilled in assisting with complex medical procedures, administering medications, and patient education. Known for exceptional critical thinking skills, empathetic communication, and building rapid rapport with patients of all ages.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Banner
Phoenix, United States
02.2025 - Current
- Maintain patient records with confidentiality, ensuring compliance and accuracy.
- Assist in procedures, preparing patients and equipment to enhance efficiency.
- Keep examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Update and maintained databases with current information.
- Administer medications and vaccinations under supervision, adhering to safety protocols.
Billing Specialist
UnitedHealth Group
Phoenix, United States
04.2021 - 07.2024
- Coordinated with healthcare teams to ensure accurate patient account information.
- Maintained billing systems and updated records for compliance and accuracy.
- Communicated effectively with clients regarding payment options and billing questions.
- Collaborated with insurance companies to facilitate timely claim resolutions.
- Answered customer inquiries regarding billings, payments, account status.
- Resolved discrepancies between customers' remittances and invoices received.
Medical Assistant
Pueblo Family Physicians
Phoenix, United States
01.2019 - 10.2020
- Maintain patient records with confidentiality, ensuring compliance and accuracy.
- Assist in procedures, preparing patients and equipment to enhance efficiency.
- Schedule appointments to optimize clinic workflow and patient satisfaction.
- Analyze claims using EHR systems for timely processing and reduced errors.
- Conduct lab tests, collecting specimens precisely for reliable results.
Dermatology Medical Assistant-Float
MIHS Valley Wise
Phoenix, United States
08.2017 - 11.2018
- Assisted healthcare providers with patient examinations and procedures.
- Educated patients on treatment plans and medication instructions.
- Coordinated referrals to specialists and arranged follow-up care.
- Assisted with nurse visits for UV light therapy treatments with safe protocols and patient management to ensure effective treatment for condition like psoriasis, eczema, and vitiligo.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Scheduled patient appointments and managed electronic health records.
- Assisted dermatologists in patient examinations and treatments, ensuring high-quality care and patient satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems for streamlined information retrieval.
- Educated patients on skin care regimens and post-treatment instructions to promote optimal healing and results.
- Managed appointment scheduling, optimizing patient flow and minimizing wait times for improved clinic efficiency.
Orthopedic Medical Assistant/ Float
Banner University Medical Center
Phoenix, AZ
01.2016 - 03.2017
- Assisted in patient intake and scheduling, ensuring smooth office operations.
- Facilitated communication between patients and healthcare providers, enhancing care coordination.
- Administered medications and vaccinations under supervision, adhering to safety protocols.
- Managed electronic health records with accuracy, ensuring compliance with regulations.
- Monitored patient vital signs, ensuring prompt reporting of any abnormalities.
- Supported orthopedic procedures by preparing examination rooms and sterilizing instruments.
- Educated patients on post-operative care and rehabilitation protocols for optimal recovery.
- Assisted physicians with diagnostic testing such as X-rays or MRI scans, contributing to accurate diagnoses and treatment plans for patients.
- Streamlined clinic operations by efficiently scheduling appointments and managing patient flow, optimizing the overall experience for both patients and staff.
Education
Bachelor of Science -
Grand Canyon University
Phoenix, AZAssociates Degree - Health Studies
Carrington College Of Allied Health
Diploma -
Arizona College
Glendale, AZMedical Billing Coding
Carrington College
Skills
- patient care
- electronic health records
- vital signs measurement
- lab specimen collection
- patient education
- insurance verification
- appointment scheduling
- customer communication
- problem solving
- attention to detail
- time management
- team collaboration
- confidentiality maintenance
- Human anatomy and physiology
- Patient assessments and care
- Medical terminology knowledge
Timeline
Medical Assistant
Banner
02.2025 - Current
Billing Specialist
UnitedHealth Group
04.2021 - 07.2024
Medical Assistant
Pueblo Family Physicians
01.2019 - 10.2020
Dermatology Medical Assistant-Float
MIHS Valley Wise
08.2017 - 11.2018
Orthopedic Medical Assistant/ Float
Banner University Medical Center
01.2016 - 03.2017
Bachelor of Science -
Grand Canyon University
Associates Degree - Health Studies
Carrington College Of Allied Health
Diploma -
Arizona College
Medical Billing Coding
Carrington College