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Destanee Dover
Gaffney,SC
Summary
Customer Service Representative with over 12 years of extensive expertise in enhancing customer satisfaction and streamlining service processes. Demonstrates strong problem-solving skills and exceptional interpersonal abilities, consistently driving improvements in customer experience. Passionate about leveraging information security and data collection to innovate and elevate service standards in dynamic environments.
Overview
13
13
years of professional experience
Work History
Reception Technician
CSL Plasma
Spartanburg, South Carolina
11.2024 - Current
- Created database queries to verify data integrity within back-end databases like Oracle.
- Responsible for promoting safe and clean work environment.
- Created new processes and systems for increasing customer satisfaction.
- Cross-trained and provided back up for others when needed.
- Tested numerous types of software.
- Cleaned and took necessary steps to cure deficiencies in used satellite receivers.
- Documented all fails and any other process that receivers went through.
- Fostered effective communication with patients and staff, enhancing overall service quality and creating a welcoming environment.
- Managed front desk operations, greeting clients and guiding them through registration processes.
- Educated clients about services offered, ensuring they understand procedures and policies.
- Maintained cleanliness and organization of the reception area, creating a professional atmosphere.
- Entered new client information into the database, ensuring accuracy and confidentiality.
- Conducted client eligibility screenings, including vital sign checks, microhematocrit, and protein.
- Monitored clients reactions during procedure, providing support and assistance as necessary.
Customer Service Representative
Continuum Global Solutions
11.2022 - 05.2024
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided reliable, affordable, and increasingly clean energy for Dominion Energy who services customers in North Carolina and Virginia.
- Calls taken included bill pay, account services, resolving customer issues, and reporting outages or issues in the area.
- Helped to improve the customer experience with patience and understanding.
- Troubleshooting different issues customer may have with power, of course with excellent training and careful tactics.
Patient Care Representative
Alorica
Niles, Ohio
09.2020 - 12.2022
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
- Performed basic clerical duties such as photocopying documents and filing papers.
- Taking incoming calls from patients throughout the day for medication orders or things like paying balances on accounts.
- Answering any questions regarding customer insurance or medication that did not require a pharmacist.
- Very focused and attentively assuring that all customer needs were met on the call.
- Respectful, courteous, and professional while on calls or in meetings with colleagues.
Pharmacy Technician
Walmart Pharmacy
Gaffney, South Carolina
10.2017 - 09.2020
- Provided education materials about medications to patients upon request.
- Verified accuracy of medication labels before they were dispensed to customers.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Obtained pharmacy tech license shortly after becoming pharmacy cashier.
- Very meticulously took patients orders for medication, counted and also prepared medication for said patient.
- Stocked and counted medication for inventory.
Tester/Cell Leader
Dish Network Corp
Spartanburg, South Carolina
06.2013 - 08.2017
- Collaborated with developers to resolve technical issues in a timely manner.
- Participated in peer reviews of software components developed by other members of the team.
Education
Some College (No Degree) - Nursing
University of South Carolina Upstate
Spartanburg, SCHigh School Diploma - undefined
Gaffney High School
Gaffney, SC06.2011
Skills
Data Collection
Report Generation
Information Security
Paperwork Processing
Results Oriented
Self-directed
Time Management
Professional and Mature
Strong Problem Solver
Resourceful
Strong interpersonal skills
Customer Satisfaction
Timeline
Reception Technician
CSL Plasma
11.2024 - Current
Customer Service Representative
Continuum Global Solutions
11.2022 - 05.2024
Patient Care Representative
Alorica
09.2020 - 12.2022
Pharmacy Technician
Walmart Pharmacy
10.2017 - 09.2020
Tester/Cell Leader
Dish Network Corp
06.2013 - 08.2017
High School Diploma - undefined
Gaffney High School
Some College (No Degree) - Nursing
University of South Carolina Upstate