HAMDA OSMAN
New Brighton,MN
Summary
Dynamic and detail-oriented professional with extensive experience as a Phlebotomy Technician at Takeda Pharmaceuticals. Expert in venipuncture and specimen processing, ensuring compliance with GMP standards. Proven ability to deliver exceptional patient care while effectively managing high-volume workflows and fostering positive interactions in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Reception Technician
CSL Plasma Behring
NEW HOPE, MN
01.2026 - Current
- Greeted and assisted donors at check-in, managing appointment profiles and verifying personal information to enhance donor experience.
- Operated plasma collection machines and provided post-donation care, ensuring donor comfort and safety during procedures.
- Greeted and assisted donors during check-in, managing appointment profiles and verifying personal information.
- Processed donor payments accurately, maintaining confidentiality of records and ensuring a smooth transaction experience.
Phlebotomy Technician
Takeda Pharmaceuticals
Saint Paul, USA
05.2025 - 11.2025
- Executed venipuncture and capillary blood collection on donors/patients, ensuring adherence to safety, infection control, and GMP protocols to maintain high standards of care.
- Delivered patient care by verifying identities, explaining procedures, and monitoring for adverse reactions during and after collections to ensure patient safety and comfort.
- Labeled, processed, and prepared blood specimens for testing and transport, upholding Takeda quality standards throughout all procedures.
Sortation Center Associate
Amazon
Kent, USA
10.2021 - 10.2024
- Sorted, scanned, and staged packages in high-volume Amazon Sortation Center, contributing to timely processing and on-time delivery.
- Maintained safety and productivity standards while working efficiently in fast-paced warehouse environment, collaborating with team members to achieve daily operational goals.
- Processed customer orders efficiently using Amazon's order management system.
- Assisted customers with product inquiries and issue resolution via multiple channels.
- Coordinated inventory management to ensure stock availability and accuracy.
Customer Services
VIP Hospitality LLC
SeaTac, USA
01.2021 - 10.2021
- Provided exceptional customer service to passengers at SeaTac International Airport by addressing inquiries, resolving issues, and facilitating a seamless travel experience.
- Cultivated a positive customer environment through professionalism, patience, and effective communication while addressing diverse passenger needs in a high-traffic, fast-paced setting.
- Maintained accurate records of customer services provided in the salon's computer system.
- Researched emerging technologies that can help enhance the quality of customer services offered.
- Maintained detailed records of customer services provided.
Pres School Assistant
Beginnings School
Seattle, USA
10.2020 - 01.2021
- Implemented age-appropriate educational activities and lessons for preschool children, fostering nurturing and engaging a nurturing and engaging learning environment.
- Supported classroom management and provided individualized attention to students, enhancing social, emotional, and cognitive development in a safe, inclusive setting.
- Provided excellent customer service by taking orders, serving food, and ensuring a positive dining experience for a diverse range of customers.
- Managed customer interactions and resolved concerns, adapting to diverse personalities in fast-paced a fast-paced food service environment.
Education
Associate Degree - Psychology
Century College
01-2027
High school or equivalent -
Renton High School
01-2019
Skills
- Blood collection
- Specimen processing and labeling
- Patient care
- Infection control procedures
- Safety standards
- Regulatory compliance
- Patient monitoring
- High-volume workflow management
- Record keeping
- Bilingual communication
Skills
Venipuncture, Capillary Blood Collection, Specimen Processing & Labeling, Infection Control Procedures, GMP Compliance, Patient Identification & Monitoring, Somali Interpreter, Quality Control & Documentation Accuracy, Safety & Productivity Standards, High-Volume Workflow Management
Timeline
Reception Technician
CSL Plasma Behring
01.2026 - Current
Phlebotomy Technician
Takeda Pharmaceuticals
05.2025 - 11.2025
Sortation Center Associate
Amazon
10.2021 - 10.2024
Customer Services
VIP Hospitality LLC
01.2021 - 10.2021
Pres School Assistant
Beginnings School
10.2020 - 01.2021
Associate Degree - Psychology
Century College
High school or equivalent -
Renton High School