Sydney Collier

• Administered vaccines and medications under veterinarian supervision.
• Restrained and stabilized animals during examination and treatment to prevent injuries.
• Prepared and administered medications and vaccines as prescribed by veterinarian.
• Performed physical examinations and recorded weight, temperature and other vitals.
• Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
• Prepared and reviewed records and consent forms.
• Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
• Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
• Obtained relevant health history and information from clients to maintain medical charts.
• Conducted routine examinations and recorded patient health histories.
• Educated pet owners on proper care, nutrition, and preventive health measures.
• Maintained cleanliness and organization in exam rooms and surgical areas.
• Provided compassionate support to pets and their owners during visits.

• Supervised team members during shifts to ensure smooth operations.
• Coordinated daily activities to maintain efficient workflow and customer service.
• Trained new associates on store policies and procedures for seamless integration.

• Ensure aisles are stocked and ready for customers by unloading trucks using conveyors, manual pallet jacks, forklifts, etc.
• Moving material from the receiving area throughout the store performs critical functions for maintaining proper on-hands and pricing for our customers.

• Direct customer interaction

• Directs day-to-day operations in accordance with department standard operating procedures and regional standards.
• Supervises, trains, motivates, counsels, and evaluates associate performance
• Ensures that all projects/department milestones/goals are met and adhere to department standards. Maintain, assigned, and oversaw special projects.
• Collaborated with other supervisors to share best practices and implement improvements across departments.

• Welcoming customers into the store
• Staying knowledgeable about our range of products
• Recommending related products to increase customers' options and enrich the shopping experience.

• Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service
• Prepares monthly reports summarizing the assigned customer service team's performance

• Assessed junior associates' performance and facilitated training and development to ensure customer service standards were met.
• Responsible for engaging with customers which also included answering phone calls or emails from customers to answer questions, participating in meetings with the customer service team to discover new communication tactics to maximize completed credit card applications and sales of new products
• Promoting special sales, offers and awareness of store loyalty programs.