Destani Griffith

Houston,Tx

Summary

Dedicated and friendly customer service professional seeking a position where I can utilize my excellent communication skills and problem-solving abilities to provide exceptional service and ensure customer satisfaction. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

year of professional experience

Work History

Work From Home Agent

IQOR

Provided customer service support to customers over the phone, responding to inquiries and addressing concerns
Answered incoming calls in a timely manner and provided accurate information on products and services
Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans
Utilized computer systems to access accounts for research purposes
Maintained records of customer interactions, transactions, comments, and complaints
Identified trends in customer feedback and reported findings to management team
Developed trust and curated relationships with customers to ensure recurring business opportunities
Adhered to company policies and procedures while assisting customers with their needs
Ensured compliance with all applicable laws governing customer service operations
Troubleshot technical issues related to products or services
Maintained high levels of professionalism when interacting with customers both verbally and written.

Covid-19 Contact Tracer

Healthcare Alliance

Identified close contacts of infected individuals and provided guidance on quarantine procedures
Conducted interviews with individuals who tested positive for COVID-19 to determine the scope of exposure and risk factors
Maintained confidential records of contact tracing activities in accordance with HIPAA regulations
Educated the public on preventative measures such as wearing masks, social distancing, hand washing.

Customer Service Agent

Chase bank

Developed open and professional relationships with team members, enabling better, more effective customer service
Evaluated call center statistics to identify areas in need of improvement and devised proactive strategies to realign results with targets
Automated contact management system to maintain efficient client organization
Communicated sales targets and worked with front-line supervisors to enhance revenue numbers and promotional techniques
Increased employee productivity by establishing and monitoring customer care performance indicators, service level metrics and goal achievement
Answered customer requests with friendly, knowledgeable service and support
Supported organizational change in processes from paper billing to electronic invoicing systems to boost efficiency.

Case Manager

Movate

Remote

01.2024 - Current

Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Assisted customers with product information, ensuring accurate understanding of features and benefits.
Implemented upselling techniques during calls, resulting in increased sales revenue for the company.
Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
Resolved customer inquiries and complaints from multiple channels with moderate supervision.

Education

Penn Foster College

Medical Assisting -

Fortis College

Skills

Effective communication: Being able to listen actively, empathize with customers, and clearly convey information
Problem-solving: Being able to identify and resolve customer issues in a timely and satisfactory manner
Patience and empathy: Remaining calm and understanding, even in challenging situations, to provide a positive customer experience
Adaptability: Being flexible and able to handle unexpected changes or customer requests

Product knowledge: Having a deep understanding of the products or services offered to assist customers effectively
Time management: Being able to prioritize tasks and handle multiple customer inquiries efficiently
Positive attitude: Maintaining a friendly and helpful demeanor to create a welcoming environment for customers

References

NABRISHA BINKLEY, (346) 444-0591
EUNIKA MAHONE, (614) 772-3906
MAKALEN DRAKE, (713) 817-5301

Timeline