Destani Mott
Houston,TX
Summary
Dynamic and results-driven professional with a proven track record in high-volume service environments, particularly within the restaurant industry. Known for delivering personalized service that fosters genuine connections and ensures every guest's needs are met, honed through experience at the busiest Longhorn Steakhouse in Illinois. Exceptional communication skills and a collaborative spirit contribute to a positive workplace atmosphere, enhancing team dynamics and guest experiences. Eager to transition into a new field while bringing strong customer service expertise and multitasking abilities to drive success in diverse settings.
Overview
4
4
years of professional experience
Work History
Server
the Original Pancake House
03.2025 - 09.2025
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed multiple tables efficiently, ensuring timely food and beverage service to patrons.
- Collaborated with kitchen staff to coordinate orders, maintaining accuracy and quality standards.
- Trained new team members on menu offerings and service protocols, fostering a cohesive work environment.
Server/Waitress
Longhorn Steakhouse
01.2025 - 09.2025
- Delivered exceptional customer service in high-pressure dining environment.
- Implemented upselling techniques to enhance guest experience and increase sales revenue.
- Resolved customer complaints promptly, maintaining positive dining experiences and loyalty.
- Maintained cleanliness and organization of dining area to meet health standards consistently.
Server
Benihana
10.2023 - 06.2024
- Streamlined order processing by implementing effective communication strategies between front and back of house.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Barista
Starbucks
07.2022 - 05.2025
Line Cook/Waitress/Cashier
Panera
09.2021 - 06.2022
Education
BFA - Photography
Columbia College Chicago
Chicago05.2024
Skills
- Exceptional customer service and guest satisfaction
- Strong interpersonal and communication skills
- High-volume service under pressure
- Menu memorization and upselling techniques
- Team-oriented with experience supporting coworkers during peak hours
- Excellent collaboration with kitchen/bar teams
- Fair knowledge of Steaks and some wine
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cleanliness standards
- Safe food handling
- Menu memorization
- High volume dining
Timeline
Server
the Original Pancake House
03.2025 - 09.2025
Server/Waitress
Longhorn Steakhouse
01.2025 - 09.2025
Server
Benihana
10.2023 - 06.2024
Barista
Starbucks
07.2022 - 05.2025
Line Cook/Waitress/Cashier
Panera
09.2021 - 06.2022
BFA - Photography
Columbia College Chicago