Hi, I’m
Destani Tillman
Converse,TX
Summary
Dynamic professional with extensive experience as a Family Case Manager/Investigator at The Department of Child Services and in mental health and nursing roles. Excelled in implementing tailored interventions, enhancing family stability, and crisis response. Skilled in Salesforce and fostering empathetic client relationships. Proven track record in improving client outcomes and leading teams.
Overview
12
years of professional experience
Work History
The Department Of Child Services
Family Case Manager/Investigator
05.2018 - 11.2024
Job overview
- Implemented tailored interventions based on client needs that led to positive outcomes such as increased school attendance or improved mental health status.
- Developed trusting relationships with clients through empathetic listening, non-judgmental support, and consistent follow-up on their progress.
- Promoted family stability by connecting clients with appropriate community resources and services.
- Evaluate child welfare concerns by conducting thorough home visits.
- Ensure safety, permanency, and well-being of each child.
- Document contacts and findings and prepare court documents.
- Coordinate with law enforcement, attorney's, and services.
- Collaborated with doctors, psychologists or therapists.
Michiana Behavioral Health Center
Mental Health Technician
03.2016 - 05.2018
Job overview
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped with facility transfers to promote security and patient well-being.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Collaborated with doctors, psychologists or therapists in working with patient treatments.
- Encouraged positive behaviors through rewards systems when appropriate.
Pulaski Memorial Hospital
Nurse Technician
06.2012 - 12.2017
Job overview
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Managed time effectively while multitasking between various responsibilities within a fast-paced clinical setting.
- Provided prompt and accurate services such as CPR and first aid during emergencies.
- Assisted with occupational and physical therapy.
- Assisted with cardiac therapy.
Education
Indiana Wesleyan UniversityMarion, IN
Bachelor Of Science from Criminal Justice
11.2017
Skills
- Behavioral support
- Individualized service planning
- Professional boundaries
- Family assessment
- Crisis Response and intervention
- Team and Peer Lead
- Mentor
- People Soft
- CANS
- Quest
- Salesforce
- Microsoft
Accomplishments
- Achieved positive results through effectively helping and working with families.
- Documented and resolved issues which led to positive results.
Timeline
Family Case Manager/Investigator
The Department Of Child Services
05.2018 - 11.2024
Mental Health Technician
Michiana Behavioral Health Center
03.2016 - 05.2018
Nurse Technician
Pulaski Memorial Hospital
06.2012 - 12.2017
Indiana Wesleyan University
Bachelor Of Science from Criminal Justice
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