Destanie Gonzales
Summary
Talented leader, organizational problem-solver and sales expert skilled at organizing efficient, successful strategies to boost business and retain key accounts. Effectively prospect and network to bring in new customers while producing creative marketing materials to educate and engage customers. Tenacious in pursuing new sales channels and developing revenue streams.
Overview
15
15
years of professional experience
Work History
Sales Coordinator
WileyX
08.2018 - Current
- Tracked monthly sales to generate reports for business development planning
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives
- Researched and capitalized on emerging opportunities to build business and expand customer base.
- Researched industry trends to inform strategic planning decisions related to marketing initiatives.
- Planned promotional events such as trade shows and conferences for new products launch or existing product promotion.
Reimbursement Counselor
AmerisourceBergen
05.2017 - 07.2018
- Collected and reviewed all patient insurance information needed to complete the benefit verification process
- Educated physicians, staff, patients and stakeholders on service documentation for procedures and coding requirements
- Prepares all invoices and ensures that invoices are mailed in a timely manner, and checked for accuracy Collaborated with various teams to contribute to company goals and increase efficiency.
Marketing Sales Specialist
Samsung
08.2011 - 05.2017
- Developed & executed strategies to meet goals, and business needs
- Monitored budget spending
- Attended 10 trade shows with 10k+ attendees
- Resolved complex problems
- Demonstrated and explained products, methods or services to prospective clients.
Customer Service Representative
Aetna
08.2015 - 10.2016
- Processed claim referrals, new claims, nurse reviews, complaints, grievance and appeals
- Behavioral Health Experience Documented and tracked contacts with members, providers and plan sponsors for Medicare
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Sales Support
Baker Hughes
01.2013 - 08.2015
- Coordinated and maintained files/databases with the Project Management team
- Ability to create, edit sort spreadsheets, VLOOKUP on Microsoft Excel
- Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores
- Reconciled month end inventory for the warehouse, such as tools and materials
- Entered data onto Lotus Notes software and SAP
- Processed Purchased orders and match invoices
- Collaborated with international sales, manufacturing and shipping departments to process necessary documentation and manage related logistics.
Pharmacy Technician
Wal-Mart Pharmacy
01.2009 - 01.2013
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Experience with Medical Terminology Monitored supply inventory and promptly submitted replenishment orders to prevent shortages
- Prepacked bulk medicines filled bottles with prescribed medications and typed and affixed labels
- Prepared and processed medical insurance claim forms and records.
Education
BS in General Studies -
McNeese State University
Skills
- Marketing
- Project Management
- Budget Planning
- Communication
- Problem-solving
- Sage 50
- Inventory Management
- Contract Preparation
- Upselling
- Reliable and Punctual
- Verbal/Written Communication
- Multi-Tasking Strength
- Negotiation Tactics
References
Available upon request.
Timeline
Sales Coordinator
WileyX
08.2018 - Current
Reimbursement Counselor
AmerisourceBergen
05.2017 - 07.2018
Customer Service Representative
Aetna
08.2015 - 10.2016
Sales Support
Baker Hughes
01.2013 - 08.2015
Marketing Sales Specialist
Samsung
08.2011 - 05.2017
Pharmacy Technician
Wal-Mart Pharmacy
01.2009 - 01.2013
BS in General Studies -
McNeese State University
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