Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destany Smith

Fort Lauderdale,FL

Summary

Seeking to use experience and communication skills to resolve,enhance,and transform customer interaction for a reputable company.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Teleperformance USA
Fort Lauderdale, FL
11.2023 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Call Center Agent

Call hub solutions
Deerfield Beach
03.2022 - 11.2023
  • Qualifies medicare recipients for Licensed Insurance Agents
  • Made over 95 successful transfers in a week
  • Overcame recipients objection and ended calls with a successful transfers
  • Outstanding rates on backend leading to positive outcomes once transferred

CSR

Peopleshare
Fort Lauderdale
02.2021 - 03.2022
  • Successfully made outbound and inbound calls to assist recipients with healthcare needs while adhering to policies such as HIPAA
  • Strong product knowledge and understanding of company and state policies
  • Knowledge of medicare products and benefits that they offered
  • Able to identify beneficiaries needs to achieve satisfaction
  • Build relationships and trust with customers through open and interactive communication

Cashier

Walmart
Fort Lauderdale
08.2020 - 02.2021
  • Follows company procedures and policies for utilizing equipment and merchandising
  • Completing and retaining paperwork, logs, and other documentation as required
  • Provides customer service by acknowledging the customer and identifying the customer's needs and resolving any issues
  • Maintained a safe shop environment and kept work areas cleaned while working efficiently

Education

High School Diploma -

South Plantation
Plantation, Florida
05.2022

Skills

  • Interpersonal skills
  • Persuasive speaking skills
  • People first attitude
  • Natural problem solver
  • Attentiveness and Adaptability
  • 35 wpm

Timeline

Customer Service Representative

Teleperformance USA
11.2023 - 09.2024

Call Center Agent

Call hub solutions
03.2022 - 11.2023

CSR

Peopleshare
02.2021 - 03.2022

Cashier

Walmart
08.2020 - 02.2021

High School Diploma -

South Plantation
Destany Smith