Desteni Bohn
Castle Dale
Summary
Organized professional with a strong background in customer service and team support. Skilled in multitasking, coordinating schedules, managing supplies, and fostering a welcoming environment for employees and guests. Delivers reliable administrative support with a focus on professionalism and attention to detail.
Overview
14
14
years of professional experience
Work History
Customer Care Specialist
Rocky Mountain Power
Price
10.2022 - Current
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with billing inquiries and service issues.
- Collaborated with team members to enhance customer service processes.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Carbon Emery Insurance
Huntington
03.2017 - 10.2022
- Built strong relationships with clients through regular follow-ups and support.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Developed customized insurance plans for clients based on individual needs.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Bank Teller
Desertview Federal Credit Union
Huntington
06.2012 - 03.2017
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Supported branch operations by organizing documentation and maintaining a tidy workspace.
Education
High School Diploma -
Emery High School
Castle Dale, UT01-2010
Skills
- Customer Service
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Multitasking
- Office Organization
- Dependability
- Hospitality & Guest Relations
- Inventory control
Timeline
Customer Care Specialist
Rocky Mountain Power
10.2022 - Current
Customer Service Representative
Carbon Emery Insurance
03.2017 - 10.2022
Bank Teller
Desertview Federal Credit Union
06.2012 - 03.2017
High School Diploma -
Emery High School