Desteny Barbeitia
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Front desk
Bowlero
Phoenix, USA
01.2025 - 09.2025
- Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
- Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
- Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
- Organized front desk area by managing visitor logbooks and issuing visitor badges to enhance guest experience
- Scheduled appointments and maintained calendars for multiple staff members to streamline operations
- Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
- Coordinated with departments such as concierge services and maintenance to effectively resolve guest needs
- Updated reservation systems with accurate information on room availability and rates for efficient bookings
- Trained new front desk personnel on standard operating procedures and customer service protocols
Retail Sales Associate
Perry Ellis Menswear Store
Phoenix, USA
09.2023 - 07.2024
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Achieved consistently high conversion rates through persuasive selling techniques
- Trained new sales associates on company policies and best practices, enhancing team readiness and performance
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Collaborated with team members to achieve daily sales targets, fostering a positive work environment
- Participated in team meetings and initiatives, supporting efforts to meet and exceed store-wide sales goals
- Collaborated with visual merchandising team to design eye-catching displays, increasing product visibility and customer engagement
- Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
- Processed returns/exchanges efficiently according to company policies
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
Education
Carl Hayden Community High School
Phoenix, AZHealth entrepreneurship - Health entrepreneurship
Arizona State University-Downtown Phoenix
Phoenix, AZSkills
- Customer service
- Customer engagement
- Sales
- Customer relationship building
- Organizational skills
- Appointment scheduling
- Multilingual communication
- Verbal communication
- Spanish
- Client relationship management
Languages
- English
- Spanish
Timeline
Front desk
Bowlero
01.2025 - 09.2025
Retail Sales Associate
Perry Ellis Menswear Store
09.2023 - 07.2024
Carl Hayden Community High School
Health entrepreneurship - Health entrepreneurship
Arizona State University-Downtown Phoenix