DESTENY CRUZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
15
15
years of professional experience
Work History
Security Officer
Metro One Loss Prevention
02.2025 - Current
- Monitored premises to ensure safety and security for staff and visitors.
- Responded promptly to security incidents, providing immediate assistance and support.
- Conducted regular patrols to identify potential hazards and deter unauthorized access.
- Collaborated with law enforcement during investigations and emergency situations.
Operation Manager
Boway Logistics / CityWide Logistics
09.2020 - Current
- Manage the daily operations to maximize efficiency.
- Maintaining professional working relationships and promoting open lines of communication with staff.
- Managing the operations of a large team, overseeing daily activities and long-term projects. Establish operational policies, procedures, standards, and objectives in alignment with organizational goals. Utilize problem solving skills to anticipate potential risks or obstacles within the organization. Create reports to track performance metrics against established targets.
- Prepare staff work schedules and assigned specific duties.
- Schedule routine inspections of all vehicles in order to identify potential problems before they arise.
- Monitor driver performance through daily reports, logs, and inspections; take corrective action as needed.
- Provide support services during emergency situations such as breakdowns or natural disasters affecting fleets.
- Manage a fleet of over 100 vehicles, ensuring all maintenance is up to date and scheduling repairs when needed.
- Conduct regular safety meetings with drivers emphasizing safe driving practices, compliance with traffic regulations, and preventive maintenance protocols.
- Conduct regular training sessions with new hires to ensure they had the necessary knowledge and skills required for successful dispatch operations.
- Monitor dispatch performance to resolve driver incidents, equipment failure and other potential service disruptions.
- Create detailed reports on all dispatched jobs, which includes information such as arrival times and completion times.
- Maintain files of work and services performed.
- Ensure timely completion of all assigned tasks by setting realistic deadlines and monitoring progress against them.
Recreational Counselor
Young Adult
08.2010 - 05.2020
- Supervised large groups of young adults during field trips away from the facility's main location. Provided support with communication among the patients
- Provided assistance in recreational activities with patients
- Provided assistance with development and learning disabilities with patients.
- Lead team building activities that encouraged collaboration, communication and trust between participants.
Education
GED -
Plaza College
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
Timeline
Security Officer
Metro One Loss Prevention
02.2025 - Current
Operation Manager
Boway Logistics / CityWide Logistics
09.2020 - Current
Recreational Counselor
Young Adult
08.2010 - 05.2020
GED -
Plaza College
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