DESTENY CRUZ
Staten Island,NY
Summary
Oriented team leader with a successful track record of managing teams, streamlining processes, and delivering results. Skilled in utilizing data-driven insights to identify areas for improvement and ensure customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Guard
Metro One LPSG
Staten Island, NY
02.2025 - 10.2025
- Conducted routine patrols, identifying potential security risks and reporting incidents promptly.
- Developed reports detailing daily activities, incidents, and safety concerns for management review.
- Checked identification of persons entering facility to eliminate unauthorized visitors.
- Responded quickly to emergency situations to assess and deflect issues.
Operation Manager
Amazon Logistics LLC
Staten Island, NY
09.2020 - 09.2025
- Managing the operations of a large team, overseeing daily activities and long-term projects. Establish operational policies, procedures, standards, and objectives in alignment with organizational goals. Utilize problem solving skills to anticipate potential risks or obstacles within the organization. Create reports to track performance metrics against established targets.
Print and Marketing Supervisor
Staples
Manhattan, NY
08.2014 - 05.2020
- Directed operational strategies to enhance workflow efficiency and productivity across department.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Education
Queens Plaza College
Queens, NYSkills
- Operational excellence
- Organizational development
- Safety management
- Patience and empathy
- Work ethic and integrity
- Customer service
- Mobile patrols
- Incident reporting
Certification
NYS Security Guard Certification
Security License
Management Training Completion
Timeline
Security Guard
Metro One LPSG
02.2025 - 10.2025
Operation Manager
Amazon Logistics LLC
09.2020 - 09.2025
Print and Marketing Supervisor
Staples
08.2014 - 05.2020
Queens Plaza College