Desteny Elms
Holland,MI
Summary
Dedicated professional with strong bilingual communication skills and a focus on customer satisfaction. Experienced in training staff and enhancing operational efficiency in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Baker
Spartan Nash Company, Family Fare
Holland, MI
10.2022 - 11.2025
- Operated commercial baking equipment to produce high-quality bread and pastries.
- Trained new staff on baking techniques and operational procedures to maintain quality standards.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Assistant Manager
Sheldon Cleaners
Holland, MI
04.2019 - 09.2022
- Efficiently helped maintain two store locations.
- Handled organized and effective communication between a team of 6 on accurate training procedures.
- Completed regular detailed inventory counts daily.
Call Center Representative
Dialog Direct
Holland, MI
04.2016 - 03.2018
- Resolved complex customer issues by leveraging strong problem-solving skills and product knowledge in 10 minutes or less.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
Associate of Science - Music Education
Grand Rapids Community College
Grand Rapids, MI04-2024
High School Diploma -
West Ottawa High School
Holland, MI05-2015
Skills
- Bilingual (Spanish)
- Customer service and satisfaction
- Multitasking and organization
- Team collaboration
- Answering phone calls
- Training Experience
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Baker
Spartan Nash Company, Family Fare
10.2022 - 11.2025
Assistant Manager
Sheldon Cleaners
04.2019 - 09.2022
Call Center Representative
Dialog Direct
04.2016 - 03.2018
Associate of Science - Music Education
Grand Rapids Community College
High School Diploma -
West Ottawa High School