Lorraine Vera
Tucson,AZ
Summary
Dynamic professional with extensive experience in customer service and team leadership, notably as an Assistant Branch Manager at Bank One/Chase Bank. Proven ability to enhance team performance and client satisfaction through effective training and relationship-building. Bilingual in Spanish, self-driven, and skilled in operational efficiency and compliance.
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Fluent in Spanish.
Overview
28
28
years of professional experience
Work History
Baker
Costco
10.2021 - 11.2025
- Prepared and baked a variety of fresh bread and pastries, ensuring quality standards met consistently.
- Operated commercial baking equipment, maintaining safety protocols and efficient workflows.
- Trained new team members on baking techniques and equipment usage to enhance productivity.
- Greet and thank members.
- Maintain showtime readiness.
- Monitored inventory levels of ingredients, coordinating timely restocking to minimize downtime.
Owner/Operator-Daycare
Miss Loris' Daycare
08.2005 - 10.2021
- Implemented daily curriculum plans to enhance children's learning and development.
- Maintain a daily log of incoming and outgoing children.
- Developed strong relationships with parents through effective communication and feedback sessions.
- Oversaw financial operations, including budgeting and expense tracking for sustainability.
- Create weekly schedules as well as transportation schedules.
Assistant Branch Manager
Bank One/Chase Bank
02.1998 - 08.2005
- Led daily branch operations, ensuring compliance with banking regulations and policies.
- Developed and implemented training programs for new staff, enhancing team performance and customer service.
- Analyzed branch performance metrics to identify areas for improvement and optimize workflow efficiency.
- Cultivated relationships with key clients, resulting in increased customer satisfaction and loyalty.
- Conducted teller and vault audits, announced and unannounced.
- Ordered currency for branch
- Maintained safe deposit box logs.
Education
High School Diploma -
Cholla High School
Tucson05-1981
Skills
- Team player
- Customer service
- Self driven and highly motivated
- Bilingual in Spanish
Accomplishments
I quickly learned the bakery department and was promoted several times within the department.
Languages
Spanish
Native or Bilingual
Timeline
Baker
Costco
10.2021 - 11.2025
Owner/Operator-Daycare
Miss Loris' Daycare
08.2005 - 10.2021
Assistant Branch Manager
Bank One/Chase Bank
02.1998 - 08.2005
High School Diploma -
Cholla High School