Desteny Ochoa
Fayetteville,NC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Highly organized Patient Account Analyst with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Patient Account Analyst
Virtual BOA
03.2022 - Current
- Responded to patient, family and external payer inquiries.
- Posted payments and processed refunds.
- Worked with outside entities to resolve issues with billing, claims and payments.
- Electronically submitted bills according to compliance guidelines.
- Prepared reports detailing billing actions, flags and other key information.
- Utilized computer programs to create invoices, letters and other documents.
- Contacted patients after insurance was calculated to obtain payments.
- Executed billing tasks and recorded information in company databases.
- Handled account payments and provided information regarding outstanding balances.
Medical Logistics Technician
Air Force Reserves
12.2020 - Current
- Supervised compliance measures regarding domestic and international tariffs and customs regulations.
- Streamlined office operations using automation, oversaw client communications, managed record tracking and data communication activities.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
- Processed sales orders and handled administrative functions like bookkeeping, purchasing, tracking and credit applications.
COVID-19 Vaccinator
StarMed Healthcare
10.2021 - 03.2022
- Administered vaccinations via intramuscular injection and completed proper documentation.
- Managed situations in compliance with legal requirements and with minimal risk to patient and institution.
- Completed screening questions with patients following CDC guidelines.
Phlebotomist
GCAM Plasma Center
08.2019 - 09.2021
- Using technical equipment to safely draw blood from patients
- Explaining the process of drawing blood clearly to a patient
- Registering the blood and storing it in the correct environment
- Sending blood samples to testing laboratories
- Updating patient records
- Answering patient questions regarding collection techniques and offering additional resources on the collection process, if the patient requests them
Education
Associate of Arts - Interdisciplinary Studies
South Texas College
Mcallen, TX06.2017
High School Diploma -
Mission Collegiate High School
Mission, TX06.2016
Skills
- Analytical Diagnostic Support
- Electronic Medical Record Software
- Invoice Documentation Management
- Billing Data Verification
- Charge Slips
- Error Revision
- Check Inspection and Validation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Account Analyst
Virtual BOA
03.2022 - Current
COVID-19 Vaccinator
StarMed Healthcare
10.2021 - 03.2022
Medical Logistics Technician
Air Force Reserves
12.2020 - Current
Phlebotomist
GCAM Plasma Center
08.2019 - 09.2021
Associate of Arts - Interdisciplinary Studies
South Texas College
High School Diploma -
Mission Collegiate High School
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