Desteny Williams
Shreveport
Summary
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
8
8
years of professional experience
Work History
Supervisor
Conduent~Humana
Shreveport
08.2022 - Current
- Created new strategies for improving customer service standards within the organization.
- Organized client meetings to provide project updates.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Completed day-to-day duties accurately and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
Assembly Supervisor
Frymaster
Shreveport
08.2020 - 07.2022
- Inspected finished products prior to shipment to guarantee they met quality specifications.
- Performed inventory control and logging for merchandise in receiving area.
- Conducted regular inspections of machinery to ensure it was functioning properly.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Monitored production output, quality control, and safety standards.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Trained new employees on proper use of tools, machines, and equipment used in the assembly process.
Fulfillment Expert
Target
Shreveport
11.2019 - 07.2020
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Managed inventory and supplies to ensure materials were available when needed.
- Utilized various software and tools to streamline processes and optimize performance.
Customer Service Representative
USAA
Shreveport
12.2016 - 10.2019
- Resolved discrepancies between customers' remittances and invoices received.
- Answered inbound calls, chats and emails to facilitate customer service.
- Gathered customer feedback through surveys and used the data to improve customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Provided accurate information about products and services to customers.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
High School Diploma -
Booker T. Washington New Technology High School
Shreveport, LA05-2016
Some College (No Degree) - Business Administrator
BPCC
BossierSkills
- Customer service
- Inventory management
- Quality control
- Employee training
- Project management
- Team building
- Performance monitoring
- Time management
- Staff management
- Multitasking capacity
- Goal oriented
- Problem solving
- Effective communication
- Professionalism
- Active listening
- Coaching and mentoring
- Teamwork and collaboration
Accomplishments
- In my role as a supervisor at Conduent~Humana, I consistently exceeded expectations and, within one year, became the company's top-performing supervisor, recognized for my leadership, dedication, and results-oriented approach.
Timeline
Supervisor
Conduent~Humana
08.2022 - Current
Assembly Supervisor
Frymaster
08.2020 - 07.2022
Fulfillment Expert
Target
11.2019 - 07.2020
Customer Service Representative
USAA
12.2016 - 10.2019
High School Diploma -
Booker T. Washington New Technology High School
Some College (No Degree) - Business Administrator
BPCC