Desteny Yanez
Houston
Summary
Reliable and detail-oriented professional with experience in customer service and administrative support. Proven ability to greet and assist guests, manage office tasks, maintain records, coordinate schedules, and provide exceptional service in fast-paced environments. Strong communication, organization, and problem-solving skills with experience supporting operations at San Jacinto College.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
San Jacinto College
Houston, TX
03.2025 - Current
- Coordinated office activities and events to enhance team collaboration and communication.
- Managed scheduling and calendar appointments for faculty, ensuring efficient time management.
- Processed student inquiries and provided information on college programs and services.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
Host
Pappadeaux
Houston, TX
02.2024 - 03.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlist, optimizing seating efficiency during peak hours.
- Coordinated with kitchen and service staff to streamline guest flow.
- Maintained cleanliness and organization of front-of-house areas.
- Assisted in training new hosts on company standards and procedures.
- Resolved guest inquiries and concerns to enhance dining experience.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Associate of Applied Science -
San Jacinto College
Pasadena, TX12-2026
High School Diploma -
North Shore High School
Houston, TX05-2024
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- Time management
- Customer and client relations
- Strong problem solver
Languages
English
Native or Bilingual
Timeline
Administrative Assistant
San Jacinto College
03.2025 - Current
Host
Pappadeaux
02.2024 - 03.2025
Associate of Applied Science -
San Jacinto College
High School Diploma -
North Shore High School