Destin Clemmons
Summary
Detail-oriented professional with over 7 years of experience in the automotive industry. Strong problem-solving abilities and effective communication skills have led to improved operations and enhanced customer satisfaction.
Overview
11
11
years of professional experience
Work History
Lot Porter/Car Detailer
Porsche/BMW
Ocala, Florida
12.2023 - Current
- Ensured cleanliness and organization of vehicle lot to enhance customer experience and operational flow.
- Thoroughly cleaned interiors of returned vehicles to uphold dealership standards and improve customer satisfaction.
- Welcomed customers and assisted with parking to facilitate smooth vehicle drop-off and pick-up.
- Managed keys and documents to ensure efficient vehicle tracking and access.
- Inspected vehicles for damage, completed paperwork, and reported any issues to the supervisor.
- Upheld business standards by maintaining property's cleanliness and appearance.
- Collaborated with other departments within the dealership to support operational efficiency.
Detailer/Manager
Automax
Ocala, Florida
07.2019 - 12.2023
- Managed detailing operations to deliver high-quality vehicle presentations that enhanced customer satisfaction.
- Managed the detailing team by providing direction, guidance and support to ensure quality service.
- Trained and supervised detailing staff on best practices and techniques, improving service consistency and quality.
- Inspected vehicles for cleanliness and quality before delivery to customers.
- Coordinated inventory management for cleaning supplies and equipment.
- Implemented safety protocols to maintain a safe working environment.
- Ensured that all safety protocols were followed while performing detailing services.
- Provided technical advice and assistance during difficult or complex jobs.
- Reviewed employee performance, providing feedback and coaching that fostered ongoing skill development and team effectiveness.
Team Leader
Race Wash Car Wash
Ocala, Florida
07.2015 - 06.2019
- Supervised daily operations of car wash team, enhancing service quality and operational efficiency.
- Implemented customer service strategies that increased client satisfaction and retention rates.
- Resolved customer complaints promptly, fostering a positive service environment and encouraging repeat business.
- Trained new employees on car wash procedures and safety protocols, improving compliance and team preparedness.
- Monitored equipment maintenance to ensure proper functioning and minimize downtime.
- Managed inventory of cleaning supplies and equipment to ensure availability for operations.
- Reviewed completed work for consistency and quality, ensuring adherence to standards.
Education
High School Diploma -
Cross Roads Academy
Ocala, FL06-2015
Skills
- Automotive maintenance
- Problem solving
- Team leadership
- Effective communication
Timeline
Lot Porter/Car Detailer
Porsche/BMW
12.2023 - Current
Detailer/Manager
Automax
07.2019 - 12.2023
Team Leader
Race Wash Car Wash
07.2015 - 06.2019
High School Diploma -
Cross Roads Academy