Destin Roper
Peachtree Corners,GA
Summary
Skilled Customer Sales Associate with history of building customer satisfaction and loyalty by delivering top-notch support and service. Talented in troubleshooting problems with excellent analytical and critical thinking skills. Team player offering positive vibes, confident and outspoken demeanor, with loads of experience with the Volkswagen Brand, and just cars in general.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Advisor
Pepboys Parts And Auto
01.2023 - Current
- - Manage Customer/Vehicle intake and Workflow.
- - Directly guides and assists all applicable technicians with known vehicle knowledge.
- - Upsell on maintenance and service on all vehicles.
- - Excellent and well-seasoned on communication and understanding of the automotive field.
- - Very punctual.. Yet spontaneous at the right time.
- - Follows all safety standards and torque procedures necessary.
Tool Repair Technician
Home Depot
02.2022 - 12.2022
- - Worked efficiently in fast-paced environments.
- - Maintained customer and facility related tools single-handedly.
- - Performed in retail positions simultaneously throughout the day.
- - Worked on small engine tools like lawn mowers, chain saws, and skid-steers.
- - Practiced efficient time and customer related tool management.
Diagnostic Technician
Mercedes-Benz Of North Palm Beach
10.2019 - 10.2022
- - Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- - Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- - Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- - Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- - Performed 4 wheel alignments.
Sales Associate
Pan Atlantic Sales Group
10.2021 - 02.2022
- - Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- - Built relationships with customers to encourage repeat business.
- - Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- - Provided positive first impressions to welcome existing, new, and potential customers.
- - Educated clients on current promotional offerings and products using persuasive selling tactics.
Tire and Lube Technician
Pepboys Parts And Auto
07.2017 - 08.2019
- - Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- - Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- - Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
- - Followed all OSHA and safety procedures including following proper wheel torque.
- - Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
Education
Bachelor of Science - Bachelor's of Product Management in Science
DeVry University
Villa Park, IL09.2026
Associate of Science - Automotive & Diesel Technology
Universal Technical Institute
Orlando, FL08.2019
High School Diploma -
Monarch High School
Coconut Creek, FL03.2017
Skills
- - Customer satisfaction and relations
- - Excellent service quality and performance
- - Well tempered and patient
- - Solves problems, don't make them worse
Certification
- 609 Certification in automotive A/C systems
R/C Cars
I build and race on road R/C cars from the ground up. Starting from 1/10th scale all the way up to 1/8th scale. Very fast machines, very fascinating once you understand the innards of how those small things run the streets so fast and stable. I actually race my friends and co-workers every so often too! It is actually very fun I can barely put it in words.
Timeline
Customer Service Advisor
Pepboys Parts And Auto
01.2023 - Current
Tool Repair Technician
Home Depot
02.2022 - 12.2022
Sales Associate
Pan Atlantic Sales Group
10.2021 - 02.2022
Diagnostic Technician
Mercedes-Benz Of North Palm Beach
10.2019 - 10.2022
Tire and Lube Technician
Pepboys Parts And Auto
07.2017 - 08.2019
Bachelor of Science - Bachelor's of Product Management in Science
DeVry University
Associate of Science - Automotive & Diesel Technology
Universal Technical Institute
High School Diploma -
Monarch High School
- 609 Certification in automotive A/C systems
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