Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Destine Villalon

Huntington Beach,CA

Summary

Dynamic and results-driven professional with extensive experience at Walgreens, excelling in customer service and employee training. Proven ability to enhance team performance and improve service delivery through effective conflict resolution and staff supervision. Committed to workplace safety and regulatory compliance, consistently fostering a positive environment that drives customer satisfaction.

Overview

6
6
years of professional experience

Work History

Shift Lead

Walgreens
05.2025 - Current
  • Assisted team in daily operations, ensuring compliance with safety protocols.
  • Operated tools and equipment to support workflow efficiency.
  • Collaborated with colleagues to maintain a clean and organized work environment.
  • Learned and applied company policies to improve service delivery.
  • Supported inventory management through accurate stock counting and organization.
  • Communicated effectively with team members to resolve operational challenges.
  • Adapted quickly to new tasks and responsibilities in fast-paced settings.
  • Provided feedback on processes to enhance team performance and productivity.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Enhanced customer satisfaction through effective conflict resolution and prompt service.

Pharmacy Technician

Walgreens
08.2023 - 05.2025
  • Filled prescriptions accurately and efficiently, ensuring patient safety and adherence to guidelines.
  • Assisted pharmacists in preparing medications and managing inventory levels for optimal stock availability.
  • Provided exceptional customer service by addressing inquiries and educating patients on medication usage.
  • Processed insurance claims using pharmacy management software, facilitating seamless billing operations.
  • Maintained cleanliness and organization of pharmacy workstations to comply with health regulations.
  • Collaborated with healthcare professionals to resolve prescription-related issues promptly and effectively.
  • Trained new pharmacy technicians on operational procedures and best practices for medication handling.
  • Monitored expiration dates of medications, ensuring timely removal of outdated products from inventory.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Entered and processed patients' prescriptions into internal system.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

Customer Service Cashier

Walgreens
01.2021 - 08.2023
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction.
  • Maintained cleanliness and organization of checkout area to ensure a positive shopping experience.
  • Assisted customers in locating products, providing knowledgeable recommendations on store offerings.
  • Collaborated with team members to streamline operations during peak hours, reducing wait times.
  • Implemented promotional displays, effectively showcasing seasonal products and driving sales.
  • Trained new cashiers on procedures, ensuring adherence to company policies and standards.
  • Monitored inventory levels at the register, facilitating timely restocking of merchandise as needed.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.

Games Attendant

Belmont Park
11.2019 - 02.2020
  • Assisted guests in navigating park attractions and games to enhance visitor experience.
  • Maintained cleanliness and organization of game areas, ensuring safety protocols were followed.
  • Operated various carnival games, demonstrating proficiency in game mechanics and customer engagement.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team members to streamline game operations and improve guest satisfaction.
  • Trained new attendants on operational procedures and safety standards for game operations.
  • Monitored inventory levels of game supplies, reporting shortages to management as needed.
  • Engaged with guests to promote games, encouraging participation through friendly interactions.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Answered guest questions to provide fun game experience.
  • Explained and demonstrated games and attractions to assist guests.
  • Greeted customers and provided excellent customer service to promote fun-filled gaming experience.
  • Consistently met or exceeded sales goals by engaging guests in entertaining gameplay experiences that encouraged repeat business.

Parking Director

Del Mar Fairgrounds
06.2019 - 08.2019
  • Managed daily parking operations, ensuring smooth traffic flow and guest satisfaction.
  • Coordinated staff schedules to optimize resource allocation during events.
  • Implemented new parking technologies to enhance efficiency and user experience.
  • Developed training materials for staff on customer service and operational procedures.
  • Monitored parking lot conditions, addressing issues promptly to maintain safety standards.
  • Collaborated with event organizers to align parking logistics with event requirements.
  • Collaborated with other departments to ensure seamless integration of parking services with other facilities onsite.
  • Fostered a positive work environment that encouraged teamwork, open communication, and continuous learning among employees at all levels.
  • Coordinated with local authorities for better enforcement of parking rules and regulations.

Education

High School Diploma -

SIATech El Centro Independent Study High School
El Centro, CA
05.2018

Certificate - Emergency Medicine

Imperial Valley College
Imperial, CA
05.2018

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Conflict resolution
  • Workplace safety
  • Staff supervision
  • Work delegation
  • Sales proficiency
  • Performance improvement
  • Rules enforcement
  • Loss prevention
  • Regulatory compliance
  • Coaching and mentoring
  • Crew coordination

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Shift Lead

Walgreens
05.2025 - Current

Pharmacy Technician

Walgreens
08.2023 - 05.2025

Customer Service Cashier

Walgreens
01.2021 - 08.2023

Games Attendant

Belmont Park
11.2019 - 02.2020

Parking Director

Del Mar Fairgrounds
06.2019 - 08.2019

High School Diploma -

SIATech El Centro Independent Study High School

Certificate - Emergency Medicine

Imperial Valley College

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